Launched 2023 · Verified Oct 16, 2026

Fin

Active

AI Support Chatbots Write a reviewUnited StatesEffect71/ 100

Support agent that resolves tickets over chat, email, voice and social from your help content and connected systems, billed per outcome.

support agentticket deflectionhelpdesk automationlive chatPaid · from $0.99/request

Listed on EffectHub · Aug 16, 2026

Web · API · Slack app

Screenshot of the Fin website — fin.ai as we captured it — our own screenshot, not the vendor’s press image.

Pricing

Pricing model: Paid
Paid options from: $0.99/request
Billing: Metered · per request

$0.99 per outcome (resolution), with qualifications billed at $9.99 each; on a third-party helpdesk there is a 50-outcome monthly minimum and no seat fees, on Intercom it is $0.99 per outcome plus $29 per helpdesk seat per month. Add-ons: Pro from $100/month with Operator, Copilot $35 per user per month, Fin Voice custom. 14-day free trial without a card; all billing in USD.

Use tool ↗

Overview

About Fin

Fin is the AI agent that Intercom built in 2023 and has since renamed the whole company after. It answers customers across chat, email, voice, Slack and social channels from help-centre content, past conversations and connected systems, and it can act, not only answer: Procedures chain multi-step workflows, and integrations through API, data connectors or MCP let it update accounts, process refunds or troubleshoot before handing off to a human with full context. It runs natively inside Intercom and also on Salesforce, Zendesk, HubSpot and Freshdesk, and ships with a simulation and regression-testing suite, QA and insight tools, and a Fin Operator layer that tunes it over time. Pricing is per outcome rather than per seat, with a free 14-day trial and no card. The contracting entity is still Intercom, Inc. of San Francisco, with an Irish affiliate for the rest of the world.

Platforms: Web · API · Slack app
API: Yes
Last verified: Oct 16, 2026

Verified sources

Pricing page: $0.99 per outcome, qualifications $9.99 each, 50 outcomes per month minimum with a third-party helpdesk and no seat costs, $29 per helpdesk seat per month with Intercom, Pro from $100/month, Copilot $35 per user per month, 14-day trial with no card, billing in USD (15 October 2026)fin.ai ↗
Homepage: AI agent for service, sales, ecommerce and success across voice, chat, email, Slack and social, Procedures, integrations via API, data connectors or MCP, testing suite, Fin Operator, works with Intercom, Salesforce, Zendesk, HubSpot and Freshdesk, outcome-based pricing (15 October 2026)fin.ai ↗
About page timeline: founded as Intercom in 2011, Fin AI Agent goes live in 2023, company renamed from Intercom to Fin in 2026; offices in San Francisco, London, Chicago, Dublin, Sydney and Berlin (15 October 2026)fin.ai ↗
Terms effective 8 September 2026 contract with Intercom, Inc., a Delaware corporation at 55 2nd Street, San Francisco, CA 94105, or Intercom R&D Unlimited Company, Dublin, for customers outside the US and Brazil (15 October 2026)intercom.com ↗

Fact check

Is Fin legit?

We don’t label tools safe or unsafe. Below are the records we checked ourselves, each with the date we read it.

Domain registered: Dec 16, 2017 (8 years ago)Registry record (RDAP), registrar GoDaddy.com, LLC, looked up Sep 11, 2026
TLS certificate: Issued by Amazon, valid until Feb 4, 2027Seen in our own connection to the site on Oct 16, 2026
Last checked: Oct 16, 2026The site answered
On the market since: 2023The vendor's own material, read by us
Operated by: Intercom, Inc., United StatesOur research, card verified Oct 15, 2026

How we collect these records

Editorial verdict

Pros & cons of Fin

high confidence

Fin is the most mature of the per-resolution support agents, with three years of production use and the tooling, simulations, regression tests, QA, that teams need before letting an agent touch refunds. The $0.99-per-outcome model is attractive when deflection is high and unattractive when the agent resolves little, and the definition of an outcome is what you negotiate over. Running it on Zendesk or Salesforce avoids Intercom's seat fees but imposes a 50-outcome monthly floor; small support teams with a few hundred tickets a month should model both before signing.

Pros

Pays per resolved outcome rather than per seat, with a published $0.99 rate (15 October 2026)
Works on Intercom and on Salesforce, Zendesk, HubSpot and Freshdesk
Can act through Procedures, APIs, data connectors and MCP, not only answer
Simulation, regression testing, QA and observability tools before and after changes go live
14-day trial with unlimited outcomes and no card

Cons

Outcome definitions and the $9.99 qualification charge make the effective price harder to model than a seat fee
50-outcome monthly minimum when used with a third-party helpdesk
Operator, Copilot and Voice are separate charges on top of the per-outcome rate
Company rebrand from Intercom to Fin in 2026 means documentation and contracts still carry both names

Best for

Support teams with a large, well-maintained help centre where deflection can reach the levels the per-outcome price assumes
Companies already on Intercom, or on Zendesk, Salesforce, HubSpot or Freshdesk that want an agent without switching helpdesk
Teams that need the agent to take actions, such as refunds or account changes, through APIs and MCP

Not for

Low-volume support desks, where the 50-outcome minimum and the add-ons outweigh the savings
Products whose answers live in people's heads rather than in documentation; Fin is only as good as the knowledge it is fed

Watch out: Listed here until October 2026 as Intercom Fin; the company now calls itself Fin while contracts are still with Intercom, Inc. Budget on outcomes, not tickets: a conversation Fin marks resolved is billed whether or not the customer agrees, so set the alerts and limits the pricing page mentions before go-live.

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