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AccuChats vs Fin

Two fact sheets from our own research, side by side — pricing, platforms, API access and status re-checked by us rather than quoted from the vendors.

The short answer

Entry price
AccuChats from $39/mo, Fin from $0.99/request — different billing units, so no direct winner
Free plan
Only AccuChats (Fin has paid plans only)
Public API
Both have one
Higher Trust score
Fin — 96 vs 73 for AccuChats
Best fit
AccuChats: Sites wanting citation-backed chatbot answers instead of unsourced replies · Fin: Support teams with a large, well-maintained help centre where deflection can reach the levels the per-outcome price assumes

From our own records as of each tool's last check. Anything we have not confirmed is left out rather than guessed. How we verify

AccuChatsBuilds website chatbots that cite sources and score their own answer confidence.FinSupport agent that resolves tickets over chat, email, voice and social from your help content and connected systems, billed per outcome.

Side by side

FactAccuChatsFin
CategoryAI Support ChatbotsAI Support Chatbots
Pricing modelFreemiumPaid
Starts at$39/mo$0.99/request
Public APIYesYes
Trust score73 / 10096 / 100
PlatformsWeb, APIWeb, API, Slack app
CompanyAccuChatsIntercom, Inc.
Launched—2023
Last verifiedOct 15, 2026Oct 16, 2026

What our research says

AccuChats

AccuChats' differentiator is showing its work: answers come with source citations and a confidence score rather than a flat response, which matters for anyone who has been burned by a support bot inventing an answer. It is priced by message volume across clear tiers, though the company itself stays anonymous on the site.

Pros

  • Answers include source citations and a confidence score, not just free-form text
  • Automatic crawling means no manual content upload to set up
  • Free trial with no credit card required

Cons

  • No company name, founders, or location disclosed anywhere on the site
  • Enterprise tier requires a sales conversation with no visible price
  • Message caps on Starter and Business tiers could be tight for high-traffic sites

Fin

Fin is the most mature of the per-resolution support agents, with three years of production use and the tooling, simulations, regression tests, QA, that teams need before letting an agent touch refunds. The $0.99-per-outcome model is attractive when deflection is high and unattractive when the agent resolves little, and the definition of an outcome is what you negotiate over. Running it on Zendesk or Salesforce avoids Intercom's seat fees but imposes a 50-outcome monthly floor; small support teams with a few hundred tickets a month should model both before signing.

Pros

  • Pays per resolved outcome rather than per seat, with a published $0.99 rate (15 October 2026)
  • Works on Intercom and on Salesforce, Zendesk, HubSpot and Freshdesk
  • Can act through Procedures, APIs, data connectors and MCP, not only answer
  • Simulation, regression testing, QA and observability tools before and after changes go live
  • 14-day trial with unlimited outcomes and no card

Cons

  • Outcome definitions and the $9.99 qualification charge make the effective price harder to model than a seat fee
  • 50-outcome monthly minimum when used with a third-party helpdesk
  • Operator, Copilot and Voice are separate charges on top of the per-outcome rate
  • Company rebrand from Intercom to Fin in 2026 means documentation and contracts still carry both names

Which one fits

Choose AccuChats if you need

  • Sites wanting citation-backed chatbot answers instead of unsourced replies
  • Businesses that outgrow a small blog's message volume but are not enterprise-scale yet

Choose Fin if you need

  • Support teams with a large, well-maintained help centre where deflection can reach the levels the per-outcome price assumes
  • Companies already on Intercom, or on Zendesk, Salesforce, HubSpot or Freshdesk that want an agent without switching helpdesk
  • Teams that need the agent to take actions, such as refunds or account changes, through APIs and MCP

AccuChats vs Fin: the questions people ask

Is AccuChats cheaper than Fin?

They charge in different units, so there is no like-for-like answer: AccuChats starts at $39/mo, Fin at $0.99/request. Entry price is the lowest paid plan as we last verified it.

Does AccuChats or Fin have a free tier?

AccuChats has a free tier; Fin has paid plans only.

Which has a public API, AccuChats or Fin?

Both ship a public API, so either can be built on; the fact table above shows the platforms each one runs on.

More comparisons

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