Skip to content
effecthub

Bot9 vs Fin

Two fact sheets from our own research, side by side — pricing, platforms, API access and status re-checked by us rather than quoted from the vendors.

The short answer

Entry price
Bot9 from $199/mo, Fin from $0.99/request — different billing units, so no direct winner
Free plan
Neither — Bot9 has paid plans only, Fin has paid plans only
Public API
Both have one
Higher Trust score
Fin — 96 vs 88 for Bot9
Best fit
Bot9: Small e-commerce or SaaS teams wanting a doc-trained support bot without engineering effort · Fin: Support teams with a large, well-maintained help centre where deflection can reach the levels the per-outcome price assumes

From our own records as of each tool's last check. Anything we have not confirmed is left out rather than guessed. How we verify

Bot9No-code AI chatbot trained on your own docs to answer support questions and hand off to a human when stuck.FinSupport agent that resolves tickets over chat, email, voice and social from your help content and connected systems, billed per outcome.

Side by side

FactBot9Fin
CategoryAI Support ChatbotsAI Support Chatbots
Pricing modelPaidPaid
Starts at$199/mo$0.99/request
Public APIYesYes
Trust score88 / 10096 / 100
PlatformsWeb, APIWeb, API, Slack app
CompanyDukaanIntercom, Inc.
Launched20232023
Last verifiedOct 15, 2026Oct 16, 2026

What our research says

Bot9

Bot9 is a straightforward doc-trained support chatbot from the team that used it to cut its own support headcount, so the multilingual auto-resolution claims are at least grounded in the vendor's own production use. At $199/month for a single bot capped at 500 responses, it's priced for small teams rather than high-volume support desks, and the entry tier has no API.

Pros

  • Backed by the vendor's own real-world support deployment at Dukaan
  • Supports 150+ languages
  • Integrates with major helpdesk, chat, and e-commerce platforms out of the box
  • Includes human handoff rather than forcing full automation

Cons

  • No free tier; entry plan is $199/month for a single bot
  • Response cap of 500/month on Starter is low for busy support queues
  • API access requires the $499/month Professional tier

Fin

Fin is the most mature of the per-resolution support agents, with three years of production use and the tooling, simulations, regression tests, QA, that teams need before letting an agent touch refunds. The $0.99-per-outcome model is attractive when deflection is high and unattractive when the agent resolves little, and the definition of an outcome is what you negotiate over. Running it on Zendesk or Salesforce avoids Intercom's seat fees but imposes a 50-outcome monthly floor; small support teams with a few hundred tickets a month should model both before signing.

Pros

  • Pays per resolved outcome rather than per seat, with a published $0.99 rate (15 October 2026)
  • Works on Intercom and on Salesforce, Zendesk, HubSpot and Freshdesk
  • Can act through Procedures, APIs, data connectors and MCP, not only answer
  • Simulation, regression testing, QA and observability tools before and after changes go live
  • 14-day trial with unlimited outcomes and no card

Cons

  • Outcome definitions and the $9.99 qualification charge make the effective price harder to model than a seat fee
  • 50-outcome monthly minimum when used with a third-party helpdesk
  • Operator, Copilot and Voice are separate charges on top of the per-outcome rate
  • Company rebrand from Intercom to Fin in 2026 means documentation and contracts still carry both names

Which one fits

Choose Bot9 if you need

  • Small e-commerce or SaaS teams wanting a doc-trained support bot without engineering effort
  • Support teams already using Zendesk, Freshdesk, or Shopify who want a native integration
  • Businesses needing multilingual support coverage

Choose Fin if you need

  • Support teams with a large, well-maintained help centre where deflection can reach the levels the per-outcome price assumes
  • Companies already on Intercom, or on Zendesk, Salesforce, HubSpot or Freshdesk that want an agent without switching helpdesk
  • Teams that need the agent to take actions, such as refunds or account changes, through APIs and MCP

Bot9 vs Fin: the questions people ask

Is Bot9 cheaper than Fin?

They charge in different units, so there is no like-for-like answer: Bot9 starts at $199/mo, Fin at $0.99/request. Entry price is the lowest paid plan as we last verified it.

Which has a public API, Bot9 or Fin?

Both ship a public API, so either can be built on; the fact table above shows the platforms each one runs on.

More comparisons

All Fin alternatives →Browse all AI Support Chatbots →