Tiledesk
Verified Oct 23, 2026 ActiveOpen-source live chat and chatbot platform for customer service, run in their cloud or self-hosted
Listed on EffectHub ·
Pricing
- Pricing model
- Freemium
The official pricing page could not be retrieved during this research (requests were blocked). Third-party listings corroborate a free cloud plan and euro-denominated paid tiers from roughly EUR 15/month, so no USD figure is recorded. The self-hosted open-source edition is free under the MIT license.
Use tool ↗About Tiledesk
Tiledesk combines a website chat widget, a shared team inbox and a visual chatbot builder in an MIT-licensed open-source stack (Node.js and MongoDB) that can be self-hosted with Docker or Kubernetes, or used as a hosted cloud service. Bots hand conversations off to human agents, channels extend to messaging apps, and REST, webhook and widget JavaScript APIs plus Android and iOS SDKs are documented for integration work. It targets support teams that want chatbot automation without per-resolution vendor pricing — and the self-hosted route costs nothing beyond your own infrastructure.
- Platforms
- Web · API
- API
- Yes
- Last verified
- Oct 23, 2026
Verified sources
- Open-source live chat platform with integrated chatbots, MIT license, Docker and Kubernetes deploymentgithub.com ↗
- REST API, webhooks, widget JavaScript API and Android/iOS SDKs are publicly documenteddeveloper.tiledesk.com ↗
Is Tiledesk legit?
We don’t label tools safe or unsafe. Below are the records we checked ourselves, each with the date we read it.
- Domain registered
- Feb 23, 2018 (8 years ago)Registry record (RDAP), registrar Amazon Registrar, Inc., looked up Sep 6, 2026
- TLS certificate
- Issued by Google Trust Services, valid until Jan 5, 2027Seen in our own connection to the site on Oct 23, 2026
- Last checked
- Oct 23, 2026The site answered
- Operated by
- TiledeskOur research, card verified Aug 22, 2026
Pros & cons of Tiledesk
The open-source escape hatch is the differentiator: the whole stack runs on your servers under MIT, sidestepping per-agent SaaS fees entirely. Budget real ops effort if you self-host, and treat cloud pricing as unconfirmed — the vendor's own pricing page blocked automated access during this research.
Pros
- MIT-licensed with full self-hosting via Docker or Kubernetes
- Bot-to-human handoff and multichannel messaging built in
- REST, webhook and widget APIs plus mobile SDKs are documented
- Free paths exist on both cloud and self-hosted options
Cons
- Cloud pricing is euro-denominated and could not be verified on the official site
- Self-hosting shifts maintenance, scaling and upgrades onto your team
- Smaller ecosystem than the large proprietary helpdesk vendors
Best for
- Teams required to keep chat data on their own servers
- Developers embedding chat and bots via documented APIs and SDKs
- Support orgs replacing per-seat SaaS with self-hosted tooling
Not for
- Non-technical teams that want a polished fully managed suite
- Enterprises expecting Intercom- or Zendesk-level depth out of the box
Watch out: tiledesk.com refused automated fetching, so cloud plan figures here rest on third-party corroboration rather than the vendor's pricing page — recheck directly before budgeting.
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Tiledesk head-to-head
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