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Open-source live chat and chatbot platform for customer service, run in their cloud or self-hosted
Tiledesk combines a website chat widget, a shared team inbox and a visual chatbot builder in an MIT-licensed open-source stack (Node.js and MongoDB) that can be self-hosted with Docker or Kubernetes, or used as a hosted cloud service. Bots hand conversations off to human agents, channels extend to messaging apps, and REST, webhook and widget JavaScript APIs plus Android and iOS SDKs are documented for integration work. It targets support teams that want chatbot automation without per-resolution vendor pricing — and the self-hosted route costs nothing beyond your own infrastructure.
The official pricing page could not be retrieved during this research (requests were blocked). Third-party listings corroborate a free cloud plan and euro-denominated paid tiers from roughly EUR 15/month, so no USD figure is recorded. The self-hosted open-source edition is free under the MIT license.
Use tool ↗The open-source escape hatch is the differentiator: the whole stack runs on your servers under MIT, sidestepping per-agent SaaS fees entirely. Budget real ops effort if you self-host, and treat cloud pricing as unconfirmed — the vendor's own pricing page blocked automated access during this research.
Watch out: tiledesk.com refused automated fetching, so cloud plan figures here rest on third-party corroboration rather than the vendor's pricing page — recheck directly before budgeting.
Side-by-side fact sheets against the competitors our research names — pricing, platforms, API and both verdicts on one page.
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