Fin vs SiteSpeakAI

Two fact sheets from our own research, side by side — pricing, platforms, API access and status re-checked by us rather than quoted from the vendors.

The short answer

Entry price: Fin from $0.99/request, SiteSpeakAI from $29/mo — different billing units, so no direct winner
Free plan: Only SiteSpeakAI (Fin has paid plans only)
Public API: Both have one
Higher Trust score: Fin — 96 vs 72 for SiteSpeakAI
Best fit: Fin: Support teams with a large, well-maintained help centre where deflection can reach the levels the per-outcome price assumes · SiteSpeakAI: Small and mid-size businesses automating first-line support from existing docs

From our own records as of each tool's last check. Anything we have not confirmed is left out rather than guessed. How we verify

FinSupport agent that resolves tickets over chat, email, voice and social from your help content and connected systems, billed per outcome.

SiteSpeakAITrain a support chatbot on your site, docs and PDFs, then embed it to answer questions, capture leads and book meetings

Side by side

Fact	Fin	SiteSpeakAI
Category	AI Support Chatbots	AI Support Chatbots
Pricing model	Paid	Freemium
Starts at	$0.99/request	$29/mo
Public API	Yes	Yes
Trust score	96 / 100	72 / 100
Platforms	Web, API, Slack app	Web, API
Company	Intercom, Inc.	—
Launched	2023	—
Last verified	Oct 16, 2026	Oct 16, 2026

What our research says

Fin

Fin is the most mature of the per-resolution support agents, with three years of production use and the tooling, simulations, regression tests, QA, that teams need before letting an agent touch refunds. The $0.99-per-outcome model is attractive when deflection is high and unattractive when the agent resolves little, and the definition of an outcome is what you negotiate over. Running it on Zendesk or Salesforce avoids Intercom's seat fees but imposes a 50-outcome monthly floor; small support teams with a few hundred tickets a month should model both before signing.

Pros

Pays per resolved outcome rather than per seat, with a published $0.99 rate (15 October 2026)
Works on Intercom and on Salesforce, Zendesk, HubSpot and Freshdesk
Can act through Procedures, APIs, data connectors and MCP, not only answer
Simulation, regression testing, QA and observability tools before and after changes go live
14-day trial with unlimited outcomes and no card

Cons

Outcome definitions and the $9.99 qualification charge make the effective price harder to model than a seat fee
50-outcome monthly minimum when used with a third-party helpdesk
Operator, Copilot and Voice are separate charges on top of the per-outcome rate
Company rebrand from Intercom to Fin in 2026 means documentation and contracts still carry both names

SiteSpeakAI

A practical way to put a trained agent on a site without engineering time, and the action features — booking, order lookup, human escalation — go beyond FAQ bots. Message credits are the real price lever, and busy sites climb the tiers quickly.

Pros

Trains on mixed sources including PDFs and video, not just crawled pages
Free tier plus 7-day trials make evaluation genuinely cheap
Human escalation, meeting booking and order lookup are built in
API and MCP server allow custom actions and integrations

Cons

Credit metering ties cost directly to chat volume, with overflow at $25 per 1,000
Upper tiers get expensive next to assembling the same stack from raw APIs

Which one fits

Choose Fin if you need

Support teams with a large, well-maintained help centre where deflection can reach the levels the per-outcome price assumes
Companies already on Intercom, or on Zendesk, Salesforce, HubSpot or Freshdesk that want an agent without switching helpdesk
Teams that need the agent to take actions, such as refunds or account changes, through APIs and MCP

Choose SiteSpeakAI if you need

Small and mid-size businesses automating first-line support from existing docs
Agencies running chatbots for multiple client sites under one account
E-commerce stores that want order lookup and lead capture in the same widget