Skip to content
effecthub

DocsBot vs Fin

Two fact sheets from our own research, side by side — pricing, platforms, API access and status re-checked by us rather than quoted from the vendors.

The short answer

Entry price
DocsBot from $49/mo, Fin from $0.99/request — different billing units, so no direct winner
Free plan
Only DocsBot (Fin has paid plans only)
Public API
Both have one
Higher Trust score
Fin — 96 vs 88 for DocsBot
Best fit
DocsBot: Support teams with existing documentation they want to make answerable · Fin: Support teams with a large, well-maintained help centre where deflection can reach the levels the per-outcome price assumes

From our own records as of each tool's last check. Anything we have not confirmed is left out rather than guessed. How we verify

DocsBotTrains a support chatbot on your docs and help center, then embeds it on the site or in SlackFinSupport agent that resolves tickets over chat, email, voice and social from your help content and connected systems, billed per outcome.

Side by side

FactDocsBotFin
CategoryAI Support ChatbotsAI Support Chatbots
Pricing modelFreemiumPaid
Starts at$49/mo$0.99/request
Public APIYesYes
Trust score88 / 10096 / 100
PlatformsWeb, API, Slack appWeb, API, Slack app
CompanyUglyRobot, LLC (DocsBot AI)Intercom, Inc.
Launched—2023
Last verifiedOct 16, 2026Oct 16, 2026

What our research says

DocsBot

DocsBot's strength is intake breadth — 38 source types means most companies can point it at what they already have instead of writing a knowledge base first. AI Actions and MCP push it past answering into doing things, which is where support deflection actually saves money. The credit model multiplies cost by model size, so the $49 entry plan is a floor rather than a forecast.

Pros

  • About 38 source connectors, from websites and PDFs to Zendesk, GitHub and Confluence
  • AI Actions call APIs, webhooks and MCP tools rather than only answering questions
  • Deploys to a website widget, Slack, Teams, Discord and 7,000+ apps via Zapier and Make
  • SOC 2 Type II, GDPR handling and PII redaction
  • Free tier is a standing plan with one bot rather than a time-limited trial

Cons

  • Credits cost 1x to 20x per message depending on model, so cost scales with quality
  • The $49 entry plan is expensive next to single-bot competitors
  • Add-ons stack quickly — $49 per extra 5,000 credits and $19 per extra bot

Fin

Fin is the most mature of the per-resolution support agents, with three years of production use and the tooling, simulations, regression tests, QA, that teams need before letting an agent touch refunds. The $0.99-per-outcome model is attractive when deflection is high and unattractive when the agent resolves little, and the definition of an outcome is what you negotiate over. Running it on Zendesk or Salesforce avoids Intercom's seat fees but imposes a 50-outcome monthly floor; small support teams with a few hundred tickets a month should model both before signing.

Pros

  • Pays per resolved outcome rather than per seat, with a published $0.99 rate (15 October 2026)
  • Works on Intercom and on Salesforce, Zendesk, HubSpot and Freshdesk
  • Can act through Procedures, APIs, data connectors and MCP, not only answer
  • Simulation, regression testing, QA and observability tools before and after changes go live
  • 14-day trial with unlimited outcomes and no card

Cons

  • Outcome definitions and the $9.99 qualification charge make the effective price harder to model than a seat fee
  • 50-outcome monthly minimum when used with a third-party helpdesk
  • Operator, Copilot and Voice are separate charges on top of the per-outcome rate
  • Company rebrand from Intercom to Fin in 2026 means documentation and contracts still carry both names

Which one fits

Choose DocsBot if you need

  • Support teams with existing documentation they want to make answerable
  • Internal knowledge lookup across Notion, Confluence and Slack
  • Companies that need the bot to take an action, not just reply

Choose Fin if you need

  • Support teams with a large, well-maintained help centre where deflection can reach the levels the per-outcome price assumes
  • Companies already on Intercom, or on Zendesk, Salesforce, HubSpot or Freshdesk that want an agent without switching helpdesk
  • Teams that need the agent to take actions, such as refunds or account changes, through APIs and MCP

DocsBot vs Fin: the questions people ask

Is DocsBot cheaper than Fin?

They charge in different units, so there is no like-for-like answer: DocsBot starts at $49/mo, Fin at $0.99/request. Entry price is the lowest paid plan as we last verified it.

Does DocsBot or Fin have a free tier?

DocsBot has a free tier; Fin has paid plans only.

Which has a public API, DocsBot or Fin?

Both ship a public API, so either can be built on; the fact table above shows the platforms each one runs on.

More comparisons

All DocsBot alternatives →All Fin alternatives →Browse all AI Support Chatbots →