Fin vs Omago

Fin

Fin is the most mature of the per-resolution support agents, with three years of production use and the tooling, simulations, regression tests, QA, that teams need before letting an agent touch refunds. The $0.99-per-outcome model is attractive when deflection is high and unattractive when the agent resolves little, and the definition of an outcome is what you negotiate over. Running it on Zendesk or Salesforce avoids Intercom's seat fees but imposes a 50-outcome monthly floor; small support teams with a few hundred tickets a month should model both before signing.

Pros

• +Pays per resolved outcome rather than per seat, with a published $0.99 rate (15 October 2026)
• +Works on Intercom and on Salesforce, Zendesk, HubSpot and Freshdesk
• +Can act through Procedures, APIs, data connectors and MCP, not only answer
• +Simulation, regression testing, QA and observability tools before and after changes go live
• +14-day trial with unlimited outcomes and no card

Cons

• −Outcome definitions and the $9.99 qualification charge make the effective price harder to model than a seat fee
• −50-outcome monthly minimum when used with a third-party helpdesk
• −Operator, Copilot and Voice are separate charges on top of the per-outcome rate
• −Company rebrand from Intercom to Fin in 2026 means documentation and contracts still carry both names

Omago

Omago covers the common small-business need of a chat widget that never sleeps, going a step further than a simple FAQ bot by qualifying leads and booking meetings. It works best for businesses whose sales process fits a chat-and-book pattern; it's less suited to anything needing nuanced human judgment during the conversation.

Pros

• +answers questions from the business's own content instead of generic scripts
• +books appointments directly rather than just capturing contact details
• +integrates with common business tools including HubSpot, Salesforce, and Slack
• +offers a free tier before requiring payment

Cons

• −Messenger and Instagram channels are still listed as coming soon, not live
• −no public API documented for custom integrations
• −founding date isn't disclosed on the marketing site

Is Fin cheaper than Omago?

They charge in different units, so there is no like-for-like answer: Fin starts at $0.99/request, Omago at $49/mo. Entry price is the lowest paid plan as we last verified it.

Does Fin or Omago have a free tier?

Omago has a free tier; Fin has paid plans only.

Which has a public API, Fin or Omago?

Fin ships a public API, as of our last verification. A public API for Omago is not confirmed by us — check its developer docs before you plan an integration.