Fin vs Twig AI

Fin

Fin is the most mature of the per-resolution support agents, with three years of production use and the tooling, simulations, regression tests, QA, that teams need before letting an agent touch refunds. The $0.99-per-outcome model is attractive when deflection is high and unattractive when the agent resolves little, and the definition of an outcome is what you negotiate over. Running it on Zendesk or Salesforce avoids Intercom's seat fees but imposes a 50-outcome monthly floor; small support teams with a few hundred tickets a month should model both before signing.

Pros

• +Pays per resolved outcome rather than per seat, with a published $0.99 rate (15 October 2026)
• +Works on Intercom and on Salesforce, Zendesk, HubSpot and Freshdesk
• +Can act through Procedures, APIs, data connectors and MCP, not only answer
• +Simulation, regression testing, QA and observability tools before and after changes go live
• +14-day trial with unlimited outcomes and no card

Cons

• −Outcome definitions and the $9.99 qualification charge make the effective price harder to model than a seat fee
• −50-outcome monthly minimum when used with a third-party helpdesk
• −Operator, Copilot and Voice are separate charges on top of the per-outcome rate
• −Company rebrand from Intercom to Fin in 2026 means documentation and contracts still carry both names

Twig AI

Twig is unusual in covering voice, chat and messaging from one agent instead of selling phone and chat as separate products, and the thirty-odd integrations mean it can look things up rather than only paraphrase a help centre. Voice is where the meter runs: $1 per overage minute adds up fast on a busy line. SOC 2 Type II and PII redaction make it credible for regulated buyers.

Pros

• +One agent across phone, web chat, email, SMS and WhatsApp
• +Roughly 30 prebuilt integrations plus REST API and an MCP server
• +SOC 2 Type II with PII detection and redaction
• +Free tier of 100 chats a month with no card

Cons

• −Voice overage at $1/minute makes monthly cost unpredictable
• −500 chats on the $99 plan is small for a busy site
• −Company background is thin on the site itself

Is Fin cheaper than Twig AI?

They charge in different units, so there is no like-for-like answer: Fin starts at $0.99/request, Twig AI at $99/mo. Entry price is the lowest paid plan as we last verified it.

Does Fin or Twig AI have a free tier?

Twig AI has a free tier; Fin has paid plans only.

Which has a public API, Fin or Twig AI?

Both ship a public API, so either can be built on; the fact table above shows the platforms each one runs on.