Intercom
Verified Oct 15, 2026 ActiveCustomer service helpdesk built around Fin, an AI agent billed per resolved conversation
Listed on EffectHub ·
Pricing
- Pricing model
- Paid
- Paid options from
- $29/seat/mo
- Billing
- Per seat, monthly
Essential $29, Advanced $85 and Expert $132 per seat/month billed annually (the page's schema lists $39, $99 and $139 per seat/month), plus Fin at $0.99 per resolved outcome and Fin Voice at $1.99 per voice outcome. Some visitors are shown Essential at $19 per seat/month in what appears to be a price test; 14-day trial without a card, Early Stage startups get up to 93% off.
Use tool ↗About Intercom
Intercom is a helpdesk suite built around Fin, its AI support agent: an omnichannel inbox for email, chat, phone, WhatsApp and social, AI-assisted ticketing and routing, a copilot for human agents, outbound messaging and analytics. Fin answers customers autonomously and is billed per resolved outcome, so automation cost tracks deflection rather than seats; it can even run standalone on top of Zendesk or Salesforce helpdesks. Seat plans go from $29 (Essential) to $132 (Expert) per month on annual terms, with a 14-day trial. It is aimed at mid-market and enterprise support organizations.
- API
- Yes
- Last verified
- Oct 15, 2026
Verified sources
- Pricing page plan cards: Essential $29 per seat/mo, Advanced $85, Expert $132, each with Fin AI Agent at $0.99 per outcome; some page loads showed Essential at $19 per seat/mo billed annually (15 October 2026)intercom.com ↗
- Pricing page structured data lists Essential $39, Advanced $99 and Expert $139 per seat/month, and the FAQ prices Fin Voice at $1.99 per voice outcome and Copilot at $29 per agent/month billed annually (15 October 2026)intercom.com ↗
- Pricing page offers a 14-day trial with no credit card and Fin standalone on Salesforce, HubSpot or Freshdesk with a minimum monthly outcome commitment (15 October 2026)intercom.com ↗
Is Intercom legit?
We don’t label tools safe or unsafe. Below are the records we checked ourselves, each with the date we read it.
- Domain registered
- Dec 14, 1993 (32 years ago)Registry record (RDAP), registrar Amazon Registrar, Inc., looked up Sep 6, 2026
- TLS certificate
- Issued by Amazon, valid until Dec 15, 2026Seen in our own connection to the site on Oct 15, 2026
- Last checked
- Oct 15, 2026The site answered
- On the market since
- 2011The vendor's own material, read by us
- Operated by
- Intercom, Inc., United StatesOur research, card verified Oct 15, 2026
Pros & cons of Intercom
The most complete bet on AI-first support: Fin's per-outcome billing aligns cost with actual resolutions, and the surrounding helpdesk is mature. The catch is the compound bill — seats plus $0.99 per Fin outcome — which at high ticket volume can exceed what flat-rate rivals charge.
Pros
- Fin charges only when a conversation actually resolves
- Full omnichannel inbox including phone and WhatsApp
- 350+ integrations and a documented developer platform
- Copilot and QA tooling for the human side of the team
Cons
- Per-outcome fees stack on top of per-seat pricing
- Advanced workflow features require the mid tier and up
- Historically criticized for pricing complexity and creep
Best for
- Mid-market and enterprise teams automating a large share of tier-1 support
- Companies that want AI agent, copilot and helpdesk from one vendor
- Teams on Zendesk or Salesforce that only want Fin bolted on
Not for
- Budget-sensitive small teams that a flat-fee helpdesk would serve
- Organizations wanting a free tier rather than a trial
Watch out: Fin's $0.99-per-outcome meter is separate from seat fees; model your ticket volume before committing or the bill will surprise you.
Alternatives to Intercom
Intercom head-to-head
Side-by-side fact sheets against the competitors our research or their makers name — pricing, platforms, API and both verdicts on one page.
Also used for
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