Fin vs Triviat

Fin

Fin is the most mature of the per-resolution support agents, with three years of production use and the tooling, simulations, regression tests, QA, that teams need before letting an agent touch refunds. The $0.99-per-outcome model is attractive when deflection is high and unattractive when the agent resolves little, and the definition of an outcome is what you negotiate over. Running it on Zendesk or Salesforce avoids Intercom's seat fees but imposes a 50-outcome monthly floor; small support teams with a few hundred tickets a month should model both before signing.

Pros

• +Pays per resolved outcome rather than per seat, with a published $0.99 rate (15 October 2026)
• +Works on Intercom and on Salesforce, Zendesk, HubSpot and Freshdesk
• +Can act through Procedures, APIs, data connectors and MCP, not only answer
• +Simulation, regression testing, QA and observability tools before and after changes go live
• +14-day trial with unlimited outcomes and no card

Cons

• −Outcome definitions and the $9.99 qualification charge make the effective price harder to model than a seat fee
• −50-outcome monthly minimum when used with a third-party helpdesk
• −Operator, Copilot and Voice are separate charges on top of the per-outcome rate
• −Company rebrand from Intercom to Fin in 2026 means documentation and contracts still carry both names

Triviat

A managed omnichannel support agent aimed at European SMBs, covering voice and text on the same plan with the vendor doing the integration work. The industry pages, the EU AI Act positioning and a real Dutch entity behind it make it a safer bet than most in this space. The setup fee and per-minute metering mean the true first-year cost is well above the headline.

Pros

• +Covers website chat, email, WhatsApp, SMS and phone calls under one plan
• +Handover to a human agent is built in rather than a bolt-on
• +Named Dutch legal entity with explicit EU AI Act and GDPR positioning
• +Concrete industry configurations for restaurants, dental clinics, retail, hospitality and car services

Cons

• −A one-time EUR 500 setup fee lands before the first month of service
• −Voice minutes and text replies past the bundle are metered separately
• −Entry plan of EUR 150 a month is high for a small business testing the idea
• −No self-serve signup or public API; onboarding runs through the vendor

Is Fin cheaper than Triviat?

They charge in different units, so there is no like-for-like answer: Fin starts at $0.99/request, Triviat at $174/mo. Entry price is the lowest paid plan as we last verified it.

Which has a public API, Fin or Triviat?

Fin ships a public API, as of our last verification. A public API for Triviat is not confirmed by us — check its developer docs before you plan an integration.