Chatbase vs Fin

Chatbase

The fastest route from a folder of help docs to a working support widget, and priced accordingly once real traffic arrives. Credits are the whole story: 700 messages a month on Hobby ($40, or $32 billed yearly) is a small site's volume, and the plans that carry real traffic cost $150 and $500 a month. There is no free plan to fall back on, so budget from expected conversations, not from the feature grid.

Pros

• +Crawl-and-embed setup produces a usable widget in an afternoon with no retrieval plumbing to write
• +Actions and human handoff mean it degrades into a ticket rather than a dead end
• +Every paid plan carries a 7-day trial, and the yearly toggle takes 20% off

Cons

• −The free plan is gone, so evaluation is limited to a 7-day trial
• −API access is gated to Standard at $150/month ($120 billed yearly), several times the entry price
• −Overage at $40 per 1,000 credits is steep next to the in-plan rate on Pro
• −Each plan includes a single agent; more cost $300 per agent a year, and removing branding $1,188 a year

Fin

Fin is the most mature of the per-resolution support agents, with three years of production use and the tooling, simulations, regression tests, QA, that teams need before letting an agent touch refunds. The $0.99-per-outcome model is attractive when deflection is high and unattractive when the agent resolves little, and the definition of an outcome is what you negotiate over. Running it on Zendesk or Salesforce avoids Intercom's seat fees but imposes a 50-outcome monthly floor; small support teams with a few hundred tickets a month should model both before signing.

Pros

• +Pays per resolved outcome rather than per seat, with a published $0.99 rate (15 October 2026)
• +Works on Intercom and on Salesforce, Zendesk, HubSpot and Freshdesk
• +Can act through Procedures, APIs, data connectors and MCP, not only answer
• +Simulation, regression testing, QA and observability tools before and after changes go live
• +14-day trial with unlimited outcomes and no card

Cons

• −Outcome definitions and the $9.99 qualification charge make the effective price harder to model than a seat fee
• −50-outcome monthly minimum when used with a third-party helpdesk
• −Operator, Copilot and Voice are separate charges on top of the per-outcome rate
• −Company rebrand from Intercom to Fin in 2026 means documentation and contracts still carry both names

Is Chatbase cheaper than Fin?

They charge in different units, so there is no like-for-like answer: Chatbase starts at $32/mo, Fin at $0.99/request. Entry price is the lowest paid plan as we last verified it.

Which has a public API, Chatbase or Fin?

Both ship a public API, so either can be built on; the fact table above shows the platforms each one runs on.