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Fin vs KNO

Two fact sheets from our own research, side by side — pricing, platforms, API access and status re-checked by us rather than quoted from the vendors.

The short answer

Cheaper
KNO — free to use, vs $0.99/request for Fin
Free plan
Only KNO (Fin has paid plans only)
Public API
Both have one
Higher Trust score
Fin — 96 vs 89 for KNO
Best fit
Fin: Support teams with a large, well-maintained help centre where deflection can reach the levels the per-outcome price assumes · KNO: Teams wanting a free Slack Q&A bot over their own docs

From our own records as of each tool's last check. Anything we have not confirmed is left out rather than guessed. How we verify

FinSupport agent that resolves tickets over chat, email, voice and social from your help content and connected systems, billed per outcome.KNOFree AI assistant from Alltius that answers user questions in Slack, Teams, and WhatsApp using your own docs.

Side by side

FactFinKNO
CategoryAI Support ChatbotsAI Support Chatbots
Pricing modelPaidFree
Starts at$0.99/request—
Public APIYesYes
Trust score96 / 10089 / 100
PlatformsWeb, API, Slack appWeb, API, Slack app
CompanyIntercom, Inc.Alltius Inc
Launched2023—
Last verifiedOct 16, 2026Oct 15, 2026

What our research says

Fin

Fin is the most mature of the per-resolution support agents, with three years of production use and the tooling, simulations, regression tests, QA, that teams need before letting an agent touch refunds. The $0.99-per-outcome model is attractive when deflection is high and unattractive when the agent resolves little, and the definition of an outcome is what you negotiate over. Running it on Zendesk or Salesforce avoids Intercom's seat fees but imposes a 50-outcome monthly floor; small support teams with a few hundred tickets a month should model both before signing.

Pros

  • Pays per resolved outcome rather than per seat, with a published $0.99 rate (15 October 2026)
  • Works on Intercom and on Salesforce, Zendesk, HubSpot and Freshdesk
  • Can act through Procedures, APIs, data connectors and MCP, not only answer
  • Simulation, regression testing, QA and observability tools before and after changes go live
  • 14-day trial with unlimited outcomes and no card

Cons

  • Outcome definitions and the $9.99 qualification charge make the effective price harder to model than a seat fee
  • 50-outcome monthly minimum when used with a third-party helpdesk
  • Operator, Copilot and Voice are separate charges on top of the per-outcome rate
  • Company rebrand from Intercom to Fin in 2026 means documentation and contracts still carry both names

KNO

A no-cost way to put a document-grounded Q&A bot into Slack or a support widget without committing to Alltius's paid enterprise agent products first. Being free from a company that otherwise sells enterprise AI agents is worth noticing; it likely functions as a lead generator for Alltius's paid insurance and banking products.

Pros

  • No cost to deploy
  • Ships for Slack, Teams, WhatsApp, and a widget, not just one channel
  • Falls back to a human team instead of guessing when it can't answer

Cons

  • Being free suggests it is a funnel into Alltius's paid enterprise products, with no stated guarantee it stays free
  • No published limits on documents, users, or queries
  • Company focuses primarily on regulated industries, so general-purpose support may be a secondary use case

Which one fits

Choose Fin if you need

  • Support teams with a large, well-maintained help centre where deflection can reach the levels the per-outcome price assumes
  • Companies already on Intercom, or on Zendesk, Salesforce, HubSpot or Freshdesk that want an agent without switching helpdesk
  • Teams that need the agent to take actions, such as refunds or account changes, through APIs and MCP

Choose KNO if you need

  • Teams wanting a free Slack Q&A bot over their own docs
  • Support teams testing document-grounded chat before a paid rollout

Fin vs KNO: the questions people ask

Is Fin cheaper than KNO?

KNO is free to use; Fin starts at $0.99/request.

Does Fin or KNO have a free tier?

KNO is free to use; Fin has paid plans only.

Which has a public API, Fin or KNO?

Both ship a public API, so either can be built on; the fact table above shows the platforms each one runs on.

More comparisons

All Fin alternatives →All KNO alternatives →Browse all AI Support Chatbots →