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Freddy AI vs Fin

Two fact sheets from our own research, side by side — pricing, platforms, API access and status re-checked by us rather than quoted from the vendors.

The short answer

Entry price
Freddy AI from $29/seat/mo, Fin from $0.99/request — different billing units, so no direct winner
Free plan
Neither — Freddy AI has paid plans only, Fin has paid plans only
Public API
Both have one
Best fit
Freddy AI: Freshdesk or Freshservice customers on Pro or Enterprise who want reply drafting and summaries without a second vendor · Fin: Support teams with a large, well-maintained help centre where deflection can reach the levels the per-outcome price assumes
Platforms
Freddy AI: Web, iOS, Android · Fin: Web, Slack app

From our own records as of each tool's last check. Anything we have not confirmed is left out rather than guessed. How we verify

Freddy AIFreshworks' AI layer for support and IT desks: self-service agents, an agent-side copilot and conversation insights, sold as add-ons.FinSupport agent that resolves tickets over chat, email, voice and social from your help content and connected systems, billed per outcome.

Side by side

FactFreddy AIFin
CategoryHelpdesk & TicketingAI Support Chatbots
Pricing modelPaidPaid
Starts at$29/seat/mo$0.99/request
Public APIYesYes
Trust score92 / 10096 / 100
PlatformsWeb, API, iOS, AndroidWeb, API, Slack app
CompanyFreshworks Inc.Intercom, Inc.
Launched—2023
Last verifiedOct 16, 2026Oct 16, 2026

What our research says

Freddy AI

Freddy AI only makes sense if you already run on Freshworks: it is the AI switched on inside Freshdesk and Freshservice, not something you can point at another helpdesk. Within that world it is priced plainly - a per-agent copilot on the two upper plans and bot usage counted in sessions with 500 thrown in - and the pre-built commerce agents with Shopify and Stripe actions are a genuine shortcut for small support teams. Teams on the Growth plan cannot buy the copilot at all, and the session meter is where a busy inbox turns into a surprise.

Pros

  • Pre-built agents that act in Shopify, Stripe and PayPal, plus a studio for custom agents
  • Copilot licences can be bought for a subset of agents rather than every seat
  • 500 AI Agent sessions included before the per-100 meter starts
  • Insights answers plain-language questions about ticket trends and sends root-cause alerts

Cons

  • Copilot requires the Pro or Enterprise base plan, so the real entry cost is $55 plus $29 per agent
  • AI Agent sessions beyond 500 are billed at $49 per 100, and an email session spans 72 hours
  • Locked to Freshworks products; no use with Zendesk, HubSpot or a custom stack
  • Pricing pages show annual-billing rates only

Fin

Fin is the most mature of the per-resolution support agents, with three years of production use and the tooling, simulations, regression tests, QA, that teams need before letting an agent touch refunds. The $0.99-per-outcome model is attractive when deflection is high and unattractive when the agent resolves little, and the definition of an outcome is what you negotiate over. Running it on Zendesk or Salesforce avoids Intercom's seat fees but imposes a 50-outcome monthly floor; small support teams with a few hundred tickets a month should model both before signing.

Pros

  • Pays per resolved outcome rather than per seat, with a published $0.99 rate (15 October 2026)
  • Works on Intercom and on Salesforce, Zendesk, HubSpot and Freshdesk
  • Can act through Procedures, APIs, data connectors and MCP, not only answer
  • Simulation, regression testing, QA and observability tools before and after changes go live
  • 14-day trial with unlimited outcomes and no card

Cons

  • Outcome definitions and the $9.99 qualification charge make the effective price harder to model than a seat fee
  • 50-outcome monthly minimum when used with a third-party helpdesk
  • Operator, Copilot and Voice are separate charges on top of the per-outcome rate
  • Company rebrand from Intercom to Fin in 2026 means documentation and contracts still carry both names

Which one fits

Choose Freddy AI if you need

  • Freshdesk or Freshservice customers on Pro or Enterprise who want reply drafting and summaries without a second vendor
  • E-commerce support teams that want a bot able to check orders and process refunds through Shopify, Stripe or PayPal
  • Service managers who want alerts on CSAT dips and SLA breaches without building reports

Choose Fin if you need

  • Support teams with a large, well-maintained help centre where deflection can reach the levels the per-outcome price assumes
  • Companies already on Intercom, or on Zendesk, Salesforce, HubSpot or Freshdesk that want an agent without switching helpdesk
  • Teams that need the agent to take actions, such as refunds or account changes, through APIs and MCP

Freddy AI vs Fin: the questions people ask

Is Freddy AI cheaper than Fin?

They charge in different units, so there is no like-for-like answer: Freddy AI starts at $29/seat/mo, Fin at $0.99/request. Entry price is the lowest paid plan as we last verified it.

Which has a public API, Freddy AI or Fin?

Both ship a public API, so either can be built on; the fact table above shows the platforms each one runs on.

More comparisons

All Freddy AI alternatives →All Fin alternatives →Browse all Helpdesk & Ticketing →