Chattitude vs Fin

Chattitude

A conventional support-and-sales bot with the useful additions of live-agent handoff and write-back tasks into your helpdesk or CRM, plus a private-label route for agencies. The pricing is the thing to model first: 100 conversations on the $99 tier is a small allowance for any public-facing site, and everything past it is $0.75 a conversation.

Pros

• +Escalation to a live-chat seat is included, not a separate product
• +Integrated tasks write into CRM and helpdesk systems rather than only replying
• +90+ languages and a template library for agent instructions
• +Overage rates are published per tier instead of hidden

Cons

• −Starter allows only 100 conversations a month and one agent
• −Storage caps at 250-500MB across all tiers, which limits knowledge-base size
• −No developer API is documented — configuration happens in the console

Fin

Fin is the most mature of the per-resolution support agents, with three years of production use and the tooling, simulations, regression tests, QA, that teams need before letting an agent touch refunds. The $0.99-per-outcome model is attractive when deflection is high and unattractive when the agent resolves little, and the definition of an outcome is what you negotiate over. Running it on Zendesk or Salesforce avoids Intercom's seat fees but imposes a 50-outcome monthly floor; small support teams with a few hundred tickets a month should model both before signing.

Pros

• +Pays per resolved outcome rather than per seat, with a published $0.99 rate (15 October 2026)
• +Works on Intercom and on Salesforce, Zendesk, HubSpot and Freshdesk
• +Can act through Procedures, APIs, data connectors and MCP, not only answer
• +Simulation, regression testing, QA and observability tools before and after changes go live
• +14-day trial with unlimited outcomes and no card

Cons

• −Outcome definitions and the $9.99 qualification charge make the effective price harder to model than a seat fee
• −50-outcome monthly minimum when used with a third-party helpdesk
• −Operator, Copilot and Voice are separate charges on top of the per-outcome rate
• −Company rebrand from Intercom to Fin in 2026 means documentation and contracts still carry both names

Is Chattitude cheaper than Fin?

They charge in different units, so there is no like-for-like answer: Chattitude starts at $99/mo, Fin at $0.99/request. Entry price is the lowest paid plan as we last verified it.

Which has a public API, Chattitude or Fin?

Fin ships a public API, as of our last verification. A public API for Chattitude is not confirmed by us — check its developer docs before you plan an integration.