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Launched 2023 · Verified Oct 15, 2026

Chatbase

Verified Oct 15, 2026 Active
Custom GPTs & Bot BuildersWrite a reviewCanadaEffect71/ 100
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Support agents trained on your documents and embedded as a widget

custom chatbotwebsite widgetlead captureknowledge base botsupport agentsPaid · from $32/mo

Listed on EffectHub ·

Web · API
Screenshot of the Chatbase website
#1289
chatbase.co as we captured it — our own screenshot, not the vendor’s press image.

Pricing

Pricing model
Paid
Paid options from
$32/mo
Billing
Monthly

No free plan any more: every plan starts with a 7-day trial. Hobby is $40 a month or $32/month billed yearly (700 message credits, 1 agent), Standard $150 or $120 yearly (4,000 credits, API access), Pro $500 or $400 yearly (15,000 credits); overage $40 per 1,000 credits, extra agent $300/year, removing branding $1,188/year.

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Overview

About Chatbase

Chatbase ingests uploaded files, a crawled site or a connected source, then serves the result as an embeddable widget that answers questions, captures leads and escalates to a person once it runs out of ground to stand on. The product has moved past single-purpose chatbots into what the vendor now calls agents — multi-step actions, tool calls and workflow triggers — with billing metered in message credits rather than seats.

Platforms
Web · API
API
Yes
Last verified
Oct 15, 2026

Verified sources

  • Pricing page: Hobby $40 monthly or $32/month billed yearly (700 credits), Standard $150 or $120 (4,000 credits, API access), Pro $500 or $400 (15,000 credits), Enterprise custom; 1 agent per plan; 7-day trial; no Free plan listed (15 October 2026)chatbase.co ↗
  • Add-ons on the pricing page: $40 per 1,000 message credits, $300 per extra agent a year, $1,188 a year to remove 'Powered By Chatbase' (15 October 2026)chatbase.co ↗
  • Home page now positions Chatbase as AI agents for customer experience across chat, email and voice, with 'Start free trial' and 'Get a demo' (15 October 2026)chatbase.co ↗
Fact check

Is Chatbase legit?

We don’t label tools safe or unsafe. Below are the records we checked ourselves, each with the date we read it.

TLS certificate
Issued by Let's Encrypt, valid until Nov 19, 2026Seen in our own connection to the site on Oct 15, 2026
Last checked
Oct 15, 2026The site answered
On the market since
2023The vendor's own material, read by us
Operated by
Chatbase, CanadaOur research, card verified Oct 15, 2026

How we collect these records

Editorial verdict

Pros & cons of Chatbase

high confidence

The fastest route from a folder of help docs to a working support widget, and priced accordingly once real traffic arrives. Credits are the whole story: 700 messages a month on Hobby ($40, or $32 billed yearly) is a small site's volume, and the plans that carry real traffic cost $150 and $500 a month. There is no free plan to fall back on, so budget from expected conversations, not from the feature grid.

Pros

  • Crawl-and-embed setup produces a usable widget in an afternoon with no retrieval plumbing to write
  • Actions and human handoff mean it degrades into a ticket rather than a dead end
  • Every paid plan carries a 7-day trial, and the yearly toggle takes 20% off

Cons

  • The free plan is gone, so evaluation is limited to a 7-day trial
  • API access is gated to Standard at $150/month ($120 billed yearly), several times the entry price
  • Overage at $40 per 1,000 credits is steep next to the in-plan rate on Pro
  • Each plan includes a single agent; more cost $300 per agent a year, and removing branding $1,188 a year

Best for

  • SaaS and ecommerce teams deflecting repeat questions from existing documentation
  • Solo founders who need a support presence before they can hire one
  • Agencies standing up a branded bot per client, provided each client funds its own agent slot

Not for

  • High-volume support desks where per-message pricing overtakes a seat-based helpdesk
  • Anyone needing the API on a small budget — it starts with Standard at $120/month billed yearly

Watch out: Message credits are the meter and they are small at the bottom — 700/month on Hobby is roughly 23 conversations a day before overage at $40 per 1,000 kicks in, and an agent that calls actions spends several credits per reply.

#7inCustom GPTs & Bot Builders· of 17 tools, ranked by rating and popularity

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