Chatbase vs Chattitude

Chatbase

The fastest route from a folder of help docs to a working support widget, and priced accordingly once real traffic arrives. Credits are the whole story: 700 messages a month on Hobby ($40, or $32 billed yearly) is a small site's volume, and the plans that carry real traffic cost $150 and $500 a month. There is no free plan to fall back on, so budget from expected conversations, not from the feature grid.

Pros

• +Crawl-and-embed setup produces a usable widget in an afternoon with no retrieval plumbing to write
• +Actions and human handoff mean it degrades into a ticket rather than a dead end
• +Every paid plan carries a 7-day trial, and the yearly toggle takes 20% off

Cons

• −The free plan is gone, so evaluation is limited to a 7-day trial
• −API access is gated to Standard at $150/month ($120 billed yearly), several times the entry price
• −Overage at $40 per 1,000 credits is steep next to the in-plan rate on Pro
• −Each plan includes a single agent; more cost $300 per agent a year, and removing branding $1,188 a year

Chattitude

A conventional support-and-sales bot with the useful additions of live-agent handoff and write-back tasks into your helpdesk or CRM, plus a private-label route for agencies. The pricing is the thing to model first: 100 conversations on the $99 tier is a small allowance for any public-facing site, and everything past it is $0.75 a conversation.

Pros

• +Escalation to a live-chat seat is included, not a separate product
• +Integrated tasks write into CRM and helpdesk systems rather than only replying
• +90+ languages and a template library for agent instructions
• +Overage rates are published per tier instead of hidden

Cons

• −Starter allows only 100 conversations a month and one agent
• −Storage caps at 250-500MB across all tiers, which limits knowledge-base size
• −No developer API is documented — configuration happens in the console

Is Chatbase cheaper than Chattitude?

On published entry prices, Chatbase starts lower — $32/mo against $99/mo for Chattitude. Entry price is the lowest paid plan as we last verified it; what each plan includes differs.

Which has a public API, Chatbase or Chattitude?

Chatbase ships a public API, as of our last verification. A public API for Chattitude is not confirmed by us — check its developer docs before you plan an integration.