CustomGPT.ai
Verified Oct 16, 2026 ActiveBuilds retrieval chatbots from company documents, sites and helpdesk content
Listed on EffectHub ·
Pricing
- Pricing model
- Paid
- Paid options from
- $99/mo
- Billing
- Monthly
Standard is $99 per month or $89 per month billed annually for 10 agents, 1,000 queries a month, 5,000 documents per agent, three team members and RAG API access; Premium is $499 ($449 annually) with 25 agents and 5,000 queries; Enterprise is on quote. A seven-day free trial replaces a free plan.
Use tool ↗About CustomGPT.ai
CustomGPT.ai ingests a company's own material, from websites and help centres to documents and video transcripts, then answers questions strictly from that corpus. Content arrives through more than a hundred connectors including Google Drive, SharePoint, Zendesk, Shopify and WordPress, and each agent can be embedded publicly, shared privately or driven through an API. The vendor holds SOC 2 Type II and markets GDPR alignment.
- Platforms
- Web · API
- API
- Yes
- Last verified
- Oct 16, 2026
Verified sources
- Standard $99 per month ($89 billed annually) with 10 agents, 1,000 queries a month, 5,000 documents per agent, 60M words storage, 3 team members and RAG API access; Premium $499 ($449 annually) with 25 agents and 5,000 queries, branding removal and website auto-sync; Enterprise custom; seven-day free trial (15 October 2026)customgpt.ai ↗
- Terms and conditions, modified 27 September 2026, give the legal name CustomGPT Inc. at 117 Kendrick St, Suite 300, Needham, MA 02494, US (15 October 2026)customgpt.ai ↗
- Site nav lists a no-code GPT builder, RAG API with reference docs and SDKs, data connectors, anti-hallucination positioning and a Trust Center; founder and CEO Alden Do Rosario (15 October 2026)customgpt.ai ↗
Is CustomGPT.ai legit?
We don’t label tools safe or unsafe. Below are the records we checked ourselves, each with the date we read it.
- Domain registered
- Jan 23, 2023 (3 years ago)Registry record (RDAP), registrar NameCheap, Inc., looked up Sep 6, 2026
- TLS certificate
- Issued by Google Trust Services, valid until Dec 13, 2026Seen in our own connection to the site on Oct 16, 2026
- Last checked
- Oct 16, 2026The site answered
- On the market since
- 2023The vendor's own material, read by us
- Operated by
- CustomGPT Inc., United StatesOur research, card verified Oct 15, 2026
Pros & cons of CustomGPT.ai
A packaged retrieval stack for teams that want a grounded chatbot without assembling their own; the connector breadth and compliance paperwork are what the price buys. At $99/month against a four-figure query cap, the cost per answer is high until volume justifies it.
Pros
- Answers are constrained to ingested content, which materially cuts invented answers versus open chat
- 100+ ingestion connectors and a very wide file-format list mean less pre-processing work
- API supports programmatic agent creation, which suits agency resale
- SOC 2 Type II certification is unusual at this price point
Cons
- Query allowance is the real ceiling and it is low relative to the price
- The step from Standard to Premium is five times the cost with nothing in between
- Answer quality still depends entirely on how clean and current your source content is
- No free plan; evaluation is limited to a trial
Best for
- Support teams turning an existing help centre into a self-serve answer bot
- Agencies spinning up client-branded bots and reselling them through the API
- Companies that need SOC 2 evidence before any AI touches internal documents
Not for
- Hobby projects or a single-page FAQ, which a $20/month competitor covers
- Workflows where the bot must act (book, refund, update a record), not just answer
Watch out: The monthly query allowance, not the number of chatbots, is the limit that usually bites first.
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