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Chatbase vs Gista

Two fact sheets from our own research, side by side — pricing, platforms, API access and status re-checked by us rather than quoted from the vendors. Chatbase starts at $32, Gista at $19. Both have a free tier. Only Chatbase ships a public API.

Side by side

FactChatbaseGista
CategoryCustom GPTs & Bot BuildersCustom GPTs & Bot Builders
Pricing modelFreemiumFreemium
Starts at$32 month$19 month
Public APIYesNo
PlatformsWeb, APIWeb
CompanyChatbaseDot Product AI, Inc.
Launched2023
Last verifiedSep 6, 2026Sep 6, 2026

What our research says

Chatbase

The fastest route from a folder of help docs to a working support widget, and priced accordingly once real traffic arrives. Credits are the whole story: 700 messages a month at $32 is a small site's volume, and the jump to a plan that carries actual traffic is $120, then $400. Budget from expected conversations, not from the feature grid.

Pros

  • Crawl-and-embed setup produces a usable widget in an afternoon with no retrieval plumbing to write
  • Actions and human handoff mean it degrades into a ticket rather than a dead end
  • A real free tier exists for evaluation, and every paid plan carries a 7-day trial

Cons

  • API access is gated to Standard at $120/month, four times the entry price
  • Overage at $40 per 1,000 credits is steep next to the in-plan rate on Pro
  • Removing vendor branding costs $1,188/year, more than the entire Hobby plan
  • Free-tier agents are deleted after 14 days of inactivity, so an abandoned evaluation disappears

Gista

Gista is a small, honest retrieval chatbot builder: crawl the site, answer questions, hand over a lead. The $19 tier with 2,000 messages is priced for a single site rather than an agency. What you do not get is helpdesk integration, ticket handoff or an API, so it stops at the top of the funnel.

Pros

  • Builds the knowledge base by crawling your URL
  • Extra sources via PDF, CSV and plain text
  • Answers in roughly 80 languages
  • Published tiers from $19/month with a real free plan

Cons

  • One chatbot on the entry plan and low message caps
  • No public API or CRM write-back documented
  • Company details are thin — no address or team page

Which one fits

Choose Chatbase if you need

  • SaaS and ecommerce teams deflecting repeat questions from existing documentation
  • Solo founders who need a support presence before they can hire one
  • Agencies standing up a branded bot per client, provided each client funds its own agent slot

Choose Gista if you need

  • single marketing sites that want a pre-sales chat agent
  • small businesses replacing a contact form
  • answering multilingual visitor questions off existing pages

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