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Chatbase vs MagicForm

Two fact sheets from our own research, side by side — pricing, platforms, API access and status re-checked by us rather than quoted from the vendors. Chatbase starts at $32, MagicForm at $49. Only Chatbase has a free tier. Only Chatbase ships a public API.

Side by side

FactChatbaseMagicForm
CategoryCustom GPTs & Bot BuildersCustom GPTs & Bot Builders
Pricing modelFreemiumPaid
Starts at$32 month$49 month
Public APIYesNo
PlatformsWeb, APIWeb
CompanyChatbaseMagicForm
Launched2023
Last verifiedSep 6, 2026Sep 6, 2026

What our research says

Chatbase

The fastest route from a folder of help docs to a working support widget, and priced accordingly once real traffic arrives. Credits are the whole story: 700 messages a month at $32 is a small site's volume, and the jump to a plan that carries actual traffic is $120, then $400. Budget from expected conversations, not from the feature grid.

Pros

  • Crawl-and-embed setup produces a usable widget in an afternoon with no retrieval plumbing to write
  • Actions and human handoff mean it degrades into a ticket rather than a dead end
  • A real free tier exists for evaluation, and every paid plan carries a 7-day trial

Cons

  • API access is gated to Standard at $120/month, four times the entry price
  • Overage at $40 per 1,000 credits is steep next to the in-plan rate on Pro
  • Removing vendor branding costs $1,188/year, more than the entire Hobby plan
  • Free-tier agents are deleted after 14 days of inactivity, so an abandoned evaluation disappears

MagicForm

A cheap way to put a lead-capturing chat widget on a small-business site, but the message caps bite fast: 500 messages a month is a slow week for a site with real traffic. Pick it for conversational lead capture, not for deflecting support tickets.

Pros

  • Entry price sits below most agent platforms with comparable setup effort
  • Email, webhook and Zapier handoff covers most small-business CRMs
  • White-label domains on Premium make it resellable by agencies
  • Setup is instruction-text plus an embed snippet, no build step

Cons

  • Message allowances are small relative to the price
  • No public developer API; integration is webhook-and-Zapier only
  • Small team with no published roadmap, so feature pace is hard to predict
  • Only unlimited messaging removes the cap, and that is the $399 tier

Which one fits

Choose Chatbase if you need

  • SaaS and ecommerce teams deflecting repeat questions from existing documentation
  • Solo founders who need a support presence before they can hire one
  • Agencies standing up a branded bot per client, provided each client funds its own agent slot

Choose MagicForm if you need

  • Small service businesses replacing a static contact form with a conversation
  • Agencies reselling a branded lead bot on the Premium white-label tier
  • Sites that want visitor questions answered and the contact pushed into a CRM via Zapier

All MagicForm alternatives →Browse all Custom GPTs & Bot Builders