AssistLoop vs Chatbase

AssistLoop

AssistLoop covers the standard support-bot feature set — scoped answers, human handoff, ticketing — and adds real platform breadth with named plugins for WordPress, Framer, Bubble, and more rather than a generic embed-only approach. The credit-based tiers mean cost scales directly with conversation volume, so a busy support inbox can outgrow the cheaper plans quickly.

Pros

• +Answers are scoped to owned content rather than the open internet
• +Named plugins for five platforms, not just a generic JavaScript embed
• +Public API with OAuth for custom integrations
• +Mobile apps exist for both iOS and Android, not just a web dashboard

Cons

• −Credit-based pricing means cost rises directly with conversation volume
• −Higher tiers (Pro, Business) get expensive quickly for growing support volume

Chatbase

The fastest route from a folder of help docs to a working support widget, and priced accordingly once real traffic arrives. Credits are the whole story: 700 messages a month on Hobby ($40, or $32 billed yearly) is a small site's volume, and the plans that carry real traffic cost $150 and $500 a month. There is no free plan to fall back on, so budget from expected conversations, not from the feature grid.

Pros

• +Crawl-and-embed setup produces a usable widget in an afternoon with no retrieval plumbing to write
• +Actions and human handoff mean it degrades into a ticket rather than a dead end
• +Every paid plan carries a 7-day trial, and the yearly toggle takes 20% off

Cons

• −The free plan is gone, so evaluation is limited to a 7-day trial
• −API access is gated to Standard at $150/month ($120 billed yearly), several times the entry price
• −Overage at $40 per 1,000 credits is steep next to the in-plan rate on Pro
• −Each plan includes a single agent; more cost $300 per agent a year, and removing branding $1,188 a year

Is AssistLoop cheaper than Chatbase?

On published entry prices, AssistLoop starts lower — $29/mo against $32/mo for Chatbase. Entry price is the lowest paid plan as we last verified it; what each plan includes differs.

Does AssistLoop or Chatbase have a free tier?

AssistLoop has a free tier; Chatbase has paid plans only.

Which has a public API, AssistLoop or Chatbase?

Both ship a public API, so either can be built on; the fact table above shows the platforms each one runs on.