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Chatbase vs ChatShape

Two fact sheets from our own research, side by side — pricing, platforms, API access and status re-checked by us rather than quoted from the vendors. Chatbase starts at $32, ChatShape at $19. Both have a free tier. Only Chatbase ships a public API.

Side by side

FactChatbaseChatShape
CategoryCustom GPTs & Bot BuildersCustom GPTs & Bot Builders
Pricing modelFreemiumFreemium
Starts at$32 month$19 month
Public APIYesNo
PlatformsWeb, APIWeb, Chrome Ext
CompanyChatbaseUFO Labs
Launched2023
Last verifiedSep 6, 2026Sep 6, 2026

What our research says

Chatbase

The fastest route from a folder of help docs to a working support widget, and priced accordingly once real traffic arrives. Credits are the whole story: 700 messages a month at $32 is a small site's volume, and the jump to a plan that carries actual traffic is $120, then $400. Budget from expected conversations, not from the feature grid.

Pros

  • Crawl-and-embed setup produces a usable widget in an afternoon with no retrieval plumbing to write
  • Actions and human handoff mean it degrades into a ticket rather than a dead end
  • A real free tier exists for evaluation, and every paid plan carries a 7-day trial

Cons

  • API access is gated to Standard at $120/month, four times the entry price
  • Overage at $40 per 1,000 credits is steep next to the in-plan rate on Pro
  • Removing vendor branding costs $1,188/year, more than the entire Hobby plan
  • Free-tier agents are deleted after 14 days of inactivity, so an abandoned evaluation disappears

ChatShape

A cheap, unfussy way to put a docs-trained bot on a small site. The Chrome extension for authenticated wikis is the one thing larger rivals make harder, but message caps and the absent API keep this in small-business territory.

Pros

  • free tier is enough to test whether retrieval quality is acceptable on your content
  • Chrome extension ingests logged-in pages a crawler cannot see
  • lead export to CSV is included rather than upsold
  • $19 entry sits well below AI add-ons from mainstream helpdesk vendors

Cons

  • no documented API for creating or managing bots programmatically
  • the jump from $48 to $398 between Standard and Pro is brutal
  • very small operation — support runs through a single named email address
  • message caps are tight: 500 a month on the $19 plan

Which one fits

Choose Chatbase if you need

  • SaaS and ecommerce teams deflecting repeat questions from existing documentation
  • Solo founders who need a support presence before they can hire one
  • Agencies standing up a branded bot per client, provided each client funds its own agent slot

Choose ChatShape if you need

  • small SaaS or agency sites deflecting repeat pre-sales questions
  • internal knowledge bots built from Notion, Confluence or Quip pages
  • lead capture on a marketing site with straightforward CSV export
  • validating the concept before committing to support-desk pricing

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