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Chatbase vs Deacon

Two fact sheets from our own research, side by side — pricing, platforms, API access and status re-checked by us rather than quoted from the vendors. Chatbase starts at $32, Deacon at $40. Both have a free tier. Only Chatbase ships a public API.

Side by side

FactChatbaseDeacon
CategoryCustom GPTs & Bot BuildersAI Support Chatbots
Pricing modelFreemiumFreemium
Starts at$32 month$40 month
Public APIYesNo
PlatformsWeb, APIWeb
CompanyChatbaseDeacon
Launched2023
Last verifiedSep 6, 2026Sep 1, 2026

What our research says

Chatbase

The fastest route from a folder of help docs to a working support widget, and priced accordingly once real traffic arrives. Credits are the whole story: 700 messages a month at $32 is a small site's volume, and the jump to a plan that carries actual traffic is $120, then $400. Budget from expected conversations, not from the feature grid.

Pros

  • Crawl-and-embed setup produces a usable widget in an afternoon with no retrieval plumbing to write
  • Actions and human handoff mean it degrades into a ticket rather than a dead end
  • A real free tier exists for evaluation, and every paid plan carries a 7-day trial

Cons

  • API access is gated to Standard at $120/month, four times the entry price
  • Overage at $40 per 1,000 credits is steep next to the in-plan rate on Pro
  • Removing vendor branding costs $1,188/year, more than the entire Hobby plan
  • Free-tier agents are deleted after 14 days of inactivity, so an abandoned evaluation disappears

Deacon

Deacon's answers-only-from-your-content approach and human handoff address the common complaint about support bots inventing answers, and the no-overage pricing model means costs are predictable even at the limit. It's a young, thinly-documented company, so anyone evaluating it should confirm data handling and uptime directly before committing to an annual plan.

Pros

  • Restricts answers to crawled content and uploaded files rather than the open internet
  • Includes proactive onboarding guidance, not just reactive Q&A
  • No-overage pricing means the bill is predictable even past the plan limit
  • Free tier requires no credit card to start

Cons

  • No legal company name or headquarters country is disclosed on the site
  • Free tier's 50-answer monthly cap is low for any product with real traffic

Which one fits

Choose Chatbase if you need

  • SaaS and ecommerce teams deflecting repeat questions from existing documentation
  • Solo founders who need a support presence before they can hire one
  • Agencies standing up a branded bot per client, provided each client funds its own agent slot

Choose Deacon if you need

  • Products wanting a support widget that won't answer from outside the crawled content
  • Teams wanting proactive onboarding guidance bundled with support, not just reactive Q&A

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