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Chatbase vs intoCHAT

Two fact sheets from our own research, side by side — pricing, platforms, API access and status re-checked by us rather than quoted from the vendors. Chatbase starts at $32, intoCHAT at $19. Both have a free tier. Both ship a public API.

Side by side

FactChatbaseintoCHAT
CategoryCustom GPTs & Bot BuildersAI Support Chatbots
Pricing modelFreemiumFreemium
Starts at$32 month$19 month
Public APIYesYes
PlatformsWeb, APIWeb, API
CompanyChatbaseintoCHAT Inc.
Launched20232025
Last verifiedSep 6, 2026Sep 6, 2026

What our research says

Chatbase

The fastest route from a folder of help docs to a working support widget, and priced accordingly once real traffic arrives. Credits are the whole story: 700 messages a month at $32 is a small site's volume, and the jump to a plan that carries actual traffic is $120, then $400. Budget from expected conversations, not from the feature grid.

Pros

  • Crawl-and-embed setup produces a usable widget in an afternoon with no retrieval plumbing to write
  • Actions and human handoff mean it degrades into a ticket rather than a dead end
  • A real free tier exists for evaluation, and every paid plan carries a 7-day trial

Cons

  • API access is gated to Standard at $120/month, four times the entry price
  • Overage at $40 per 1,000 credits is steep next to the in-plan rate on Pro
  • Removing vendor branding costs $1,188/year, more than the entire Hobby plan
  • Free-tier agents are deleted after 14 days of inactivity, so an abandoned evaluation disappears

intoCHAT

intoCHAT prices aggressively for what it includes — 2,500 conversations for $19 is well under most of this market — and the real-time API lookup is the feature that separates a knowledge-base parrot from something that can answer 'where is my order'. The Shopify and WordPress paths make setup genuinely short. It is a 2025 startup, so the compliance claims deserve the usual scrutiny.

Pros

  • Real-time API and database access, so answers can include live order or account data
  • One-line embed plus an official Shopify integration and a WordPress plugin
  • CRM sync to Salesforce, HubSpot, Pipedrive and Zapier for the leads it qualifies
  • Free tier to test on, and 2,500 conversations for $19/month on Starter

Cons

  • The company publishes no country or registered address, only intoCHAT Inc.
  • Founded in 2025 with about 100 active businesses — a short track record
  • SOC 2 and GDPR are stated on the site without a trust page or report to back them
  • Full API access is gated to the quoted Enterprise tier

Which one fits

Choose Chatbase if you need

  • SaaS and ecommerce teams deflecting repeat questions from existing documentation
  • Solo founders who need a support presence before they can hire one
  • Agencies standing up a branded bot per client, provided each client funds its own agent slot

Choose intoCHAT if you need

  • Shopify and WordPress stores wanting support coverage without a helpdesk rollout
  • Sites that need the bot to look up live order or account data mid-chat
  • Small teams that want lead qualification and support from the same agent

All intoCHAT alternatives →Browse all Custom GPTs & Bot Builders