Saufter
Verified Oct 22, 2026 ActiveE-commerce helpdesk with email, chat and knowledge base plus behaviour-driven campaign suggestions.
Listed on EffectHub ·
Pricing
- Pricing model
- Paid
- Paid options from
- $99/mo
- Billing
- Monthly
Directory listings quote Standard $99/month, Pro $199 and Enterprise $399, each including 3 agents with extra agents at $29 each per month, plus a 15-day trial. Capterra records the vendor as contact-for-pricing, so treat the $99 entry as indicative rather than confirmed.
Use tool ↗About Saufter
Saufter is an e-commerce support desk with marketing automation bolted on. It handles email, live chat and a self-service knowledge base, routes and automates tickets, and watches how shoppers move through your store so it can recommend campaigns and journey-stage messaging; connectors cover Shopify, WooCommerce, Magento and BigCommerce. The site refuses automated fetches with HTTP 403, so the detail here is corroborated from directory listings rather than read off the vendor. Those listings put the tiers at $99, $199 and $399 a month with three agents each and $29 per extra agent, while Capterra records pricing as contact-only.
- Platforms
- Web
- API
- Not confirmed
- Last verified
- Oct 22, 2026
Verified sources
- saufter.io returns HTTP 403 to automated fetches on the homepage and pricing paths, so the vendor site could not be read directlysaufter.io ↗
- Saufter described as a customer engagement and helpdesk platform with ticket management, routing, workflows, knowledge base and multi-channel support; vendor listed as contact-for-pricing with a free trial and no free versioncapterra.com ↗
Is Saufter legit?
We don’t label tools safe or unsafe. Below are the records we checked ourselves, each with the date we read it.
- TLS certificate
- Issued by Google Trust Services, valid until Jan 7, 2027Seen in our own connection to the site on Oct 22, 2026
- Last checked
- Oct 22, 2026The site answered, but turned our crawler away
Pros & cons of Saufter
Saufter's pitch is that support and lifecycle marketing should sit in one tool for a Shopify-scale store: tickets, chat and knowledge base on one side, behaviour-triggered campaign suggestions on the other. Whether that combination is worth $99 a month is hard to judge from outside, because the vendor blocks automated access and its own listings disagree on whether pricing is published at all.
Pros
- Email, live chat and knowledge base in one desk rather than three subscriptions
- Native connectors for Shopify, WooCommerce, Magento and BigCommerce
- Tracks shopper behaviour and journey stage to suggest campaigns, not just close tickets
- Base plans bundle three agents instead of charging per seat from the first user
- Reported 15-day trial on paid plans
Cons
- The vendor site returns HTTP 403 to automated fetches, so nothing could be read first-hand
- Listings contradict each other on whether pricing is public or quote-only
- No company name, registration or country disclosed anywhere findable
- Extra agents cost $29 a month each on top of the base plan
Best for
- Small e-commerce teams on Shopify, WooCommerce, Magento or BigCommerce
- Stores that want support and lifecycle campaigns in one subscription
- Teams of about three agents, which is what the base plans include
Not for
- Companies that need a support desk outside e-commerce
- Buyers who require a verifiable published price before evaluating
Watch out: Every price here comes from third-party directories. Confirm the tier, agent count and trial terms directly with the vendor before budgeting.
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