Helpdesk & Ticketing AI Tools

E-commerce helpdesk with email, chat and knowledge base plus behaviour-driven campaign suggestions.

A shared Gmail inbox with Kanban boards and Varley, a built-in AI that drafts, triages and resolves conversations on credits.

Slack-first service desk that triages IT and HR tickets and answers routine requests with AI agents

Customer service helpdesk built around Fin, an AI agent billed per resolved conversation

Answers support tickets from your own historical ticket data

Shared-inbox helpdesk with knowledge base, live chat and an AI agent billed per resolution.

Freshworks' AI layer for support and IT desks: self-service agents, an agent-side copilot and conversation insights, sold as add-ons.

Free Chrome extension that drafts support replies inside Zendesk, Intercom, Gorgias or Gmail

Turns Slack and Teams messages into tracked tickets and answers the repeat ones from your own docs.

AI agents, an agent copilot and automatic QA inside Zendesk Suite, billed per automated resolution and per agent.