Tidio Copilot
Verified Oct 16, 2026 ActiveFree Chrome extension that drafts support replies inside Zendesk, Intercom, Gorgias or Gmail
Listed on EffectHub ·
Pricing
- Pricing model
- 100% Free
The Chrome extension is free with no listed limits. The paid products are the wider Tidio platform — Lyro the customer-facing agent, Flows, live chat and help desk — priced separately on tidio.com.
Use tool ↗About Tidio Copilot
Tidio Copilot is the agent-assist half of Tidio's support suite, packaged as a Chrome extension so you can use it without changing helpdesks. It reads the conversation open in Zendesk, Intercom, Gorgias or Gmail, draws on a knowledge base and approved content you point it at, and proposes a reply the agent can send, edit or ignore. It works across live chat, email and social channels, and Tidio says users automate roughly 30 percent of replies this way. The extension itself costs nothing — it is the same Copilot built into the paid Tidio platform, which is what it exists to sell. Tidio was founded in Szczecin, Poland in 2013 and also runs a US entity.
- Platforms
- Web · Chrome extension
- API
- Not confirmed
- Last verified
- Oct 16, 2026
Verified sources
- Landing page says the Chrome extension is completely free, works with Zendesk, Intercom, Gorgias and Gmail, needs a free Tidio account, and is offered as an introduction to the paid Tidio platform with Lyro (15 October 2026)copilot.tidio.com ↗
- About page: Tidio was founded in 2013 in Szczecin, Poland, by CEO Tytus Gołas (15 October 2026)tidio.com ↗
Is Tidio Copilot legit?
We don’t label tools safe or unsafe. Below are the records we checked ourselves, each with the date we read it.
- Domain registered
- May 20, 2005 (21 years ago)Registry record (RDAP), registrar GoDaddy Online Services Cayman Islands Ltd., looked up Sep 6, 2026
- TLS certificate
- Issued by Let's Encrypt, valid until Dec 8, 2026Seen in our own connection to the site on Oct 16, 2026
- Last checked
- Oct 16, 2026The site answered
- On the market since
- 2013The vendor's own material, read by us
- Operated by
- Tidio, PolandOur research, card verified Oct 15, 2026
Pros & cons of Tidio Copilot
A rare thing: a working agent-assist layer you can bolt onto the helpdesk you already run, for nothing, without a migration. Suggestions are advisory, so a bad draft costs an agent two seconds rather than a customer. The obvious catch is that it is a funnel — the free extension exists to move you onto Tidio's paid platform, and everything customer-facing lives there.
Pros
- Free with no seat cost, running as a Chrome extension over existing helpdesks
- Works across live chat, email and social channels in one overlay
- Grounds replies in a knowledge base and approved content you supply
- Suggestions are opt-in per reply, so nothing sends without an agent
Cons
- Chrome only, and tied to helpdesks that render in a browser tab
- It is a lead-in to the paid Tidio platform rather than a standalone product
- The 30 percent automation figure is Tidio's own, with no methodology published
Best for
- Support teams on Zendesk, Intercom or Gorgias who want drafting help without switching
- Trying Tidio's model quality before committing to the platform
- Small teams that cannot justify a paid agent-assist seat
Not for
- Anyone who wants the AI to answer customers directly — that is Lyro, and it is paid
- Teams not on Chrome or working outside a browser-based helpdesk
Watch out: Copilot only drafts for agents — the customer-facing automation everyone actually wants is Lyro, which is a paid Tidio plan.
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