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Chatisto vs Intercom

Two fact sheets from our own research, side by side — pricing, platforms, API access and status re-checked by us rather than quoted from the vendors.

The short answer

Entry price
Chatisto from $29/mo, Intercom from $29/seat/mo — different billing units, so no direct winner
Free plan
Only Chatisto (Intercom has paid plans only)
Public API
Both have one
Best fit
Chatisto: Small teams replacing a shared inbox with something that auto-answers routine questions · Intercom: Mid-market and enterprise teams automating a large share of tier-1 support
Platforms
Chatisto: Web · Intercom: Web, iOS, Android

From our own records as of each tool's last check. Anything we have not confirmed is left out rather than guessed. How we verify

ChatistoAI support agent trained on your site content, paired with shared live-chat and email inboxes for small teams.IntercomCustomer service helpdesk built around Fin, an AI agent billed per resolved conversation

Side by side

FactChatistoIntercom
CategoryAI Support ChatbotsHelpdesk & Ticketing
Pricing modelFreemiumPaid
Starts at$29/mo$29/seat/mo
Public APIYesYes
Trust score92 / 10096 / 100
PlatformsWeb, APIWeb, iOS, Android, API
CompanySamko Labs s.r.o.Intercom, Inc.
Launched—2011
Last verifiedOct 15, 2026Oct 15, 2026

What our research says

Chatisto

Chatisto's pitch is explicitly about avoiding Intercom/Zendesk-style complexity and per-seat pricing, a real pain point for small teams. The tradeoff is a smaller integration list and less enterprise-grade routing and reporting than the platforms it's positioned against, so it fits teams that have outgrown a plain inbox but aren't ready for a full helpdesk.

Pros

  • Free tier with 100 AI responses a month to test before paying
  • No per-seat fee on the $29/month plan for up to five teammates
  • Combines AI auto-answers with human handoff in one shared inbox

Cons

  • Integration list is limited to a handful of platforms (WordPress, Shopify, HubSpot, Slack)
  • The free tier was cut to 100 AI responses a month, enough for a test but not for a live site

Intercom

The most complete bet on AI-first support: Fin's per-outcome billing aligns cost with actual resolutions, and the surrounding helpdesk is mature. The catch is the compound bill — seats plus $0.99 per Fin outcome — which at high ticket volume can exceed what flat-rate rivals charge.

Pros

  • Fin charges only when a conversation actually resolves
  • Full omnichannel inbox including phone and WhatsApp
  • 350+ integrations and a documented developer platform
  • Copilot and QA tooling for the human side of the team

Cons

  • Per-outcome fees stack on top of per-seat pricing
  • Advanced workflow features require the mid tier and up
  • Historically criticized for pricing complexity and creep

Which one fits

Choose Chatisto if you need

  • Small teams replacing a shared inbox with something that auto-answers routine questions
  • Startups that find Intercom or Zendesk pricing too high for their team size
  • Teams wanting no per-seat fees on the entry paid plan

Choose Intercom if you need

  • Mid-market and enterprise teams automating a large share of tier-1 support
  • Companies that want AI agent, copilot and helpdesk from one vendor
  • Teams on Zendesk or Salesforce that only want Fin bolted on

Chatisto vs Intercom: the questions people ask

Is Chatisto cheaper than Intercom?

They charge in different units, so there is no like-for-like answer: Chatisto starts at $29/mo, Intercom at $29/seat/mo. Entry price is the lowest paid plan as we last verified it.

Does Chatisto or Intercom have a free tier?

Chatisto has a free tier; Intercom has paid plans only.

Which has a public API, Chatisto or Intercom?

Both ship a public API, so either can be built on; the fact table above shows the platforms each one runs on.

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