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Intercom vs Strictly

Two fact sheets from our own research, side by side — pricing, platforms, API access and status re-checked by us rather than quoted from the vendors.

The short answer

Status
Strictly failed our last uptime check (Oct 15, 2026); Intercom was up on Oct 15, 2026
Entry price
Intercom from $29/seat/mo, Strictly from $195/mo — different billing units, so no direct winner
Free plan
Neither — Intercom has paid plans only, Strictly has paid plans only
Public API
Intercom has one; not confirmed by us for Strictly
Higher Trust score
Intercom — 96 vs 75 for Strictly

From our own records as of each tool's last check. Anything we have not confirmed is left out rather than guessed. How we verify

IntercomCustomer service helpdesk built around Fin, an AI agent billed per resolved conversationStrictlyBuilds a custom-trained AI chat layer for a business website aimed at converting visitors into qualified leads.

Side by side

FactIntercomStrictly
CategoryHelpdesk & TicketingLanding Pages & CRO
Pricing modelPaidPaid
Starts at$29/seat/mo$195/mo
Public APIYesNot confirmed
Trust score96 / 10075 / 100
PlatformsWeb, iOS, Android, APIWeb
CompanyIntercom, Inc.StrictlyAI, Inc.
Launched2011—
Last verifiedOct 15, 2026Oct 15, 2026

What our research says

Intercom

The most complete bet on AI-first support: Fin's per-outcome billing aligns cost with actual resolutions, and the surrounding helpdesk is mature. The catch is the compound bill — seats plus $0.99 per Fin outcome — which at high ticket volume can exceed what flat-rate rivals charge.

Pros

  • Fin charges only when a conversation actually resolves
  • Full omnichannel inbox including phone and WhatsApp
  • 350+ integrations and a documented developer platform
  • Copilot and QA tooling for the human side of the team

Cons

  • Per-outcome fees stack on top of per-seat pricing
  • Advanced workflow features require the mid tier and up
  • Historically criticized for pricing complexity and creep

Strictly

Strictly is a fit for service businesses that want a done-for-them AI chat layer on their site rather than building one themselves. The lift numbers in its own marketing should be treated as a vendor claim rather than a verified benchmark, and the entry price is not trivial for a small local business.

Pros

  • Chat assistant is trained on the business's own content rather than a generic script
  • Bundles SEO optimization and lead management alongside the chat widget
  • Three tiers let a business scale up as conversation volume grows

Cons

  • No free tier; the free offering is limited to a one-time sample audit
  • Entry price of $195 a month is high relative to simple chatbot-only tools
  • The headline conversion-lift statistic is the company's own claim, not third-party verified

Which one fits

Choose Intercom if you need

  • Mid-market and enterprise teams automating a large share of tier-1 support
  • Companies that want AI agent, copilot and helpdesk from one vendor
  • Teams on Zendesk or Salesforce that only want Fin bolted on

Choose Strictly if you need

  • Service businesses that rely on their website for lead generation and want a managed chat layer
  • Teams that want SEO and lead management bundled with the chatbot rather than separate tools

Intercom vs Strictly: the questions people ask

Is Intercom cheaper than Strictly?

They charge in different units, so there is no like-for-like answer: Intercom starts at $29/seat/mo, Strictly at $195/mo. Entry price is the lowest paid plan as we last verified it.

Which has a public API, Intercom or Strictly?

Intercom ships a public API, as of our last verification. A public API for Strictly is not confirmed by us — check its developer docs before you plan an integration.

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