Freddy AI
Verified Oct 16, 2026 ActiveFreshworks' AI layer for support and IT desks: self-service agents, an agent-side copilot and conversation insights, sold as add-ons.
Listed on EffectHub ·
Pricing
- Pricing model
- Paid
- Paid options from
- $29/seat/mo
- Billing
- Per seat, monthly
Add-ons to a Freshdesk plan (Growth $19, Pro $55, Enterprise $89 per agent per month billed annually): Freddy AI Copilot is $29 per agent per month on Pro and Enterprise only, AI Agent usage is 500 sessions included then $49 per 100 sessions, where an email session is a 72-hour window from the customer's first message. Monthly-billing prices are not listed; the Freddy page itself shows no prices.
Use tool ↗About Freddy AI
Freddy AI is the AI layer inside Freshworks' service products rather than a standalone tool. Three pieces: AI Agents that answer customers on chat, messaging apps and email and can act in connected systems such as Shopify, Stripe and PayPal, with a studio for building your own; AI Copilot, which drafts replies, summarises and translates conversations for human agents inside the workspace; and AI Insights, which turns ticket data into trends, alerts and natural-language questions for managers. It is bought on top of a Freshdesk, Freshservice or Freshchat plan: Copilot is a per-agent add-on on Pro and Enterprise, and AI Agent usage is metered in sessions with the first 500 included. The vendor is Freshworks Inc.
- API
- Yes
- Last verified
- Oct 16, 2026
Verified sources
- Freddy AI covers AI Agents (chat, messaging, email; act in Shopify, Stripe, PayPal; AI Agent Studio), AI Copilot (reply suggestions, summaries, translation) and AI Insights (trends, alerts, natural-language questions); no prices on the page; structured data names Freshworks Inc (15 October 2026)freshworks.com ↗
- Freshdesk Growth $19, Pro $55, Enterprise $89 per agent per month billed annually; Freddy AI Copilot add-on $29 per agent per month on Pro and Enterprise; 500 AI Agent sessions included then $49 per 100 sessions; an email session is a 72-hour window (15 October 2026)freshworks.com ↗
Is Freddy AI legit?
We don’t label tools safe or unsafe. Below are the records we checked ourselves, each with the date we read it.
- Domain registered
- Feb 13, 1998 (28 years ago)Registry record (RDAP), registrar GoDaddy.com, LLC, looked up Sep 6, 2026
- TLS certificate
- Issued by Google Trust Services, valid until Dec 18, 2026Seen in our own connection to the site on Oct 16, 2026
- Last checked
- Oct 16, 2026The site answered
- Operated by
- Freshworks Inc., United StatesOur research, card verified Oct 15, 2026
Pros & cons of Freddy AI
Freddy AI only makes sense if you already run on Freshworks: it is the AI switched on inside Freshdesk and Freshservice, not something you can point at another helpdesk. Within that world it is priced plainly - a per-agent copilot on the two upper plans and bot usage counted in sessions with 500 thrown in - and the pre-built commerce agents with Shopify and Stripe actions are a genuine shortcut for small support teams. Teams on the Growth plan cannot buy the copilot at all, and the session meter is where a busy inbox turns into a surprise.
Pros
- Pre-built agents that act in Shopify, Stripe and PayPal, plus a studio for custom agents
- Copilot licences can be bought for a subset of agents rather than every seat
- 500 AI Agent sessions included before the per-100 meter starts
- Insights answers plain-language questions about ticket trends and sends root-cause alerts
Cons
- Copilot requires the Pro or Enterprise base plan, so the real entry cost is $55 plus $29 per agent
- AI Agent sessions beyond 500 are billed at $49 per 100, and an email session spans 72 hours
- Locked to Freshworks products; no use with Zendesk, HubSpot or a custom stack
- Pricing pages show annual-billing rates only
Best for
- Freshdesk or Freshservice customers on Pro or Enterprise who want reply drafting and summaries without a second vendor
- E-commerce support teams that want a bot able to check orders and process refunds through Shopify, Stripe or PayPal
- Service managers who want alerts on CSAT dips and SLA breaches without building reports
Not for
- Teams on another helpdesk, since Freddy does not work outside Freshworks products
- Freshdesk Growth customers, who cannot add Copilot without upgrading the base plan
Watch out: The AI Agent meter counts sessions, not resolutions: an unresolved email thread that drags past 72 hours starts a new session, so a high-volume inbox can spend the included 500 faster than the resolution rate suggests.
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