Twig AI
Verified Oct 16, 2026 ActiveAI front desk across chat, phone, email, SMS and WhatsApp that books appointments and qualifies leads.
Listed on EffectHub ·
Pricing
- Pricing model
- Freemium
- Paid options from
- $99/mo
- Billing
- Monthly
Free forever at 100 AI chats/month. Starter $99/month covers 500 chats and 300 voice minutes, Growth $499/month covers 2,000 chats and 2,000 minutes, Scale $1,499/month covers 10,000 chats. Overage is $100 per 1,000 chats and $1 per voice minute.
Use tool ↗About Twig AI
Twig sells an agent called Sera that acts as a front desk: it picks up web chat, phone calls, email, SMS and WhatsApp, answers from your own documentation, books appointments and qualifies inbound leads around the clock. It reads from roughly 30 connected systems — Salesforce, HubSpot, Zendesk, Intercom, Notion, Confluence, Google Drive — and anything else goes through a REST API or an MCP server. The company is SOC 2 Type II certified and does PII detection and redaction. Teamsync Software Inc. is a San Francisco Bay Area company founded around 2022. A free tier covers 100 chats a month; Starter is $99/month for 500 chats and 300 voice minutes.
- API
- Yes
- Last verified
- Oct 16, 2026
Is Twig AI legit?
We don’t label tools safe or unsafe. Below are the records we checked ourselves, each with the date we read it.
- TLS certificate
- Issued by Let's Encrypt, valid until Dec 21, 2026Seen in our own connection to the site on Oct 16, 2026
- Last checked
- Oct 16, 2026The site answered
- On the market since
- 2022The vendor's own material, read by us
- Operated by
- Teamsync Software Inc., United StatesOur research, card verified Aug 23, 2026
Pros & cons of Twig AI
Twig is unusual in covering voice, chat and messaging from one agent instead of selling phone and chat as separate products, and the thirty-odd integrations mean it can look things up rather than only paraphrase a help centre. Voice is where the meter runs: $1 per overage minute adds up fast on a busy line. SOC 2 Type II and PII redaction make it credible for regulated buyers.
Pros
- One agent across phone, web chat, email, SMS and WhatsApp
- Roughly 30 prebuilt integrations plus REST API and an MCP server
- SOC 2 Type II with PII detection and redaction
- Free tier of 100 chats a month with no card
Cons
- Voice overage at $1/minute makes monthly cost unpredictable
- 500 chats on the $99 plan is small for a busy site
- Company background is thin on the site itself
Best for
- small teams covering phone and chat with no receptionist
- support desks that need lookups across Salesforce or Zendesk
- businesses that book appointments from inbound enquiries
Not for
- high call volumes on the cheapest plan — overages bite
- teams that need a fully on-premise deployment
Watch out: Voice minutes are metered separately from chats — model your call volume before picking a tier.
Alternatives to Twig AI
Twig AI head-to-head
Side-by-side fact sheets against the competitors our research or their makers name — pricing, platforms, API and both verdicts on one page.
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