Verified Oct 16, 2026

HelpCrunch

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Knowledge Base & Self-service1Write a reviewUnited StatesEffect71/ 100

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Customer communication suite whose knowledge base feeds self-service articles and the AI agent answering in live chat.

knowledge base live chat helpdesk ai agentsshared inboxPaid · from $12/seat/mo

Listed on EffectHub · Aug 23, 2026

Web · API

Screenshot of the HelpCrunch website — helpcrunch.com as we captured it — our own screenshot, not the vendor’s press image.

Pricing

Pricing model: Paid
Paid options from: $12/seat/mo
Billing: Per seat, monthly

Priced per team member through a slider: Basic is per member per month billed annually ( monthly), Pro ( monthly) with 50 AI conversations and 200 AI data sources included, and Unlimited /month billed annually ( monthly) for unlimited members. Email volume raises the price, extra AI conversations cost per 100 a month, and there is a 14-day free trial with no card.

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Overview

About HelpCrunch

HelpCrunch bundles live chat, a shared inbox, chatbots, email campaigns, popups and mobile SDKs into one customer communication platform, positioned against Intercom and Zendesk for small and mid-sized teams. The knowledge base is the self-service half: a WYSIWYG article editor with SEO settings, multilingual articles and smart search, surfaced inside the chat widget so customers hit articles before agents. Those same articles act as data sources training the AI agent that handles conversations. It is run by HelpCrunch Corporation out of Wilmington, Delaware, and every plan includes unlimited contacts. A REST API plus iOS and Android SDKs are documented.

Platforms: Web · API
API: Yes
Last verified: Oct 16, 2026

Verified sources

Pricing page renders Basic at per team member per month billed annually ( monthly), Pro ( monthly) and Unlimited /month annually ( monthly), from the tariff data the page loads (15 October 2026)helpcrunch.com ↗
AI conversation extensions cost /month per 100 and per 1,000; AI data sources per 100; AI agents are included from Pro upward (15 October 2026)helpcrunch.com ↗
Footer names HelpCrunch Corporation, 1811 Silverside Rd, Wilmington, DE 19810, USA (15 October 2026)helpcrunch.com ↗
Knowledge base feeds the chat widget and trains the AI agent; REST API, JavaScript API, iOS, Android and React Native SDKs are documentedhelpcrunch.com ↗

Fact check

Is HelpCrunch legit?

We don’t label tools safe or unsafe. Below are the records we checked ourselves, each with the date we read it.

Domain registered: Aug 14, 2014 (12 years ago)Registry record (RDAP), registrar GoDaddy.com, LLC, looked up Sep 6, 2026
TLS certificate: Issued by Let's Encrypt, valid until Dec 5, 2026Seen in our own connection to the site on Oct 16, 2026
Last checked: Oct 16, 2026The site answered
Operated by: HelpCrunch Corporation, United StatesOur research, card verified Oct 15, 2026

How we collect these records

Editorial verdict

Pros & cons of HelpCrunch

medium confidence

For a small support team it replaces three or four separate subscriptions — chat, inbox, knowledge base, email marketing — and unlimited contacts on every plan avoids the contact-count trap that makes Intercom expensive. The knowledge base is competent rather than remarkable. The real friction is pricing: the plan cost only appears after you move a slider, and the AI capacity most teams actually want is an extra line item on top.

Pros

Knowledge base articles double as training data for the AI agent and as self-service inside the chat widget
Unlimited contacts on all plans, so cost does not scale with audience size
REST API plus iOS and Android SDKs for embedding the widget
Add-on pricing for AI conversations and data sources is published in exact dollars

Cons

No static plan price on the page: a slider computes it from team members and email volume
AI conversation capacity above the plan allowance costs $29 per 100 conversations on top
AI agents are only included from the Pro tier upward, not on the entry plan