HelpCenter.io
Verified Oct 14, 2026 ActiveFlat-priced knowledge-base platform with an AI widget and MCP servers that let ChatGPT and Claude read and edit your help articles.
Listed on EffectHub ·
Pricing
- Pricing model
- Paid
- Paid options from
- $29/mo
- Billing
- Monthly
Bootstrap is $29/month billed annually or $39 month to month for one team member; Growth $119 annually or $149 monthly for 10 members and the team MCP server; Catalyst $179 or $199 with unlimited members, AI question answering and translations. 14-day free trial with no card; prices exclude EU VAT, and ChatGPT access to the team MCP server needs a ChatGPT plan billed separately by OpenAI.
Use tool ↗About HelpCenter.io
HelpCenter.io is a knowledge-base and help-center builder billed at a flat price per help center rather than per support agent. Teams publish articles on a custom domain or a subfolder of their site, embed an AI widget that answers from those articles, and read search analytics that show which questions found nothing. Every public help center gets a read-only MCP server that customers can add to ChatGPT, and from the Growth plan the team gets a read-and-write MCP server with 29 tools for drafting, fixing and staging articles from ChatGPT or Claude. It is run by HelpCenter Solutions Ltd in Bulgaria.
- Platforms
- Web
- API
- Not confirmed
- Last verified
- Oct 14, 2026
Verified sources
- Pricing page: Bootstrap $29/mo, Growth $119/mo, Catalyst $179/mo on yearly billing (monthly $39/$149/$199 in the page's price table), flat per help center, 14-day free trial, prices exclude EU VAT (15 October 2026)helpcenter.io ↗
- ChatGPT integration page: public read-only MCP server on every plan; team MCP server with 29 tools from Growth ($119/mo billed annually or $149 month to month); ChatGPT developer mode required (15 October 2026)helpcenter.io ↗
- Footer: © 2018 - 2026 HelpCenter Solutions Ltd. (15 October 2026)helpcenter.io ↗
Is HelpCenter.io legit?
We don’t label tools safe or unsafe. Below are the records we checked ourselves, each with the date we read it.
- TLS certificate
- Issued by Amazon, valid until Apr 15, 2027Seen in our own connection to the site on Oct 14, 2026
- Last checked
- Oct 14, 2026The site answered
- Operated by
- HelpCenter Solutions Ltd, BulgariaOur research, card verified Oct 15, 2026
Pros & cons of HelpCenter.io
A sensible pick for teams that want a self-service knowledge base without paying per support seat, and the MCP servers make it one of the few help centers an AI assistant can actually edit with review. The useful AI pieces sit on Growth and above, so the $29 Bootstrap tier is a plain single-author knowledge base.
Pros
- Flat price per help center, with up to 10 teammates on Growth
- Uses the platform's own search analytics to show which articles readers could not find
- A read-only MCP server comes with every public help center at no extra charge
- 365-day analytics retention, translations and AI answers on the top plan
Cons
- Bootstrap is limited to a single team member and 14 days of analytics
- AI question answering is an add-on below Catalyst
- Editing through ChatGPT needs developer mode and a qualifying ChatGPT plan billed separately
Best for
- Support teams that want a knowledge base billed per help center, not per agent
- Teams that want ChatGPT or Claude to draft and fix help articles against real search analytics
- Companies moving a knowledge base off Zendesk without buying a full support suite
Not for
- Support desks needing ticketing rather than a self-service knowledge base
- Solo users who want AI editing on the cheapest plan, since the team MCP server starts at Growth
Watch out: The advertised $29, $119 and $179 figures are annual-billing rates; month to month the same plans cost $39, $149 and $199.
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