Bot9
Verified Oct 15, 2026 ActiveNo-code AI chatbot trained on your own docs to answer support questions and hand off to a human when stuck.
Listed on EffectHub ·
Pricing
- Pricing model
- Paid
- Paid options from
- $199/mo
- Billing
- Monthly
Starter is $199/month for up to 500 support responses and 5,000 contacts; Professional is $499/month for 1,000 responses, 5 chatbots, 5 team members and rate-limited API access; Enterprise is custom.
Use tool ↗About Bot9
Bot9 is a no-code chatbot builder from Dukaan, the Indian e-commerce platform that publicly replaced most of its own support team with an earlier version of this tool. Businesses feed it manuals, help-center articles, or crawled web pages, and it answers customer questions in over 150 languages, escalating to a human agent when it can't resolve something. It plugs into Zendesk, Intercom, Freshdesk, WhatsApp, Slack, Discord, Telegram, Messenger, Shopify, and Zapier, and includes a branded chat widget plus usage analytics. Paid plans start at $199 a month for one bot and 500 monthly responses; a $499 tier raises the response cap and unlocks API access and team seats, with custom pricing above that.
- Platforms
- Web · API
- API
- Yes
- Last verified
- Oct 15, 2026
Verified sources
Is Bot9 legit?
We don’t label tools safe or unsafe. Below are the records we checked ourselves, each with the date we read it.
- Domain registered
- Jun 23, 2023 (3 years ago)Registry record (RDAP), registrar GoDaddy.com, LLC, looked up Sep 11, 2026
- TLS certificate
- Issued by Let's Encrypt, valid until Jan 7, 2027Seen in our own connection to the site on Oct 15, 2026
- Last checked
- Oct 15, 2026The site answered
- On the market since
- 2023The vendor's own material, read by us
- Operated by
- Dukaan, IndiaOur research, card verified Oct 15, 2026
Pros & cons of Bot9
Bot9 is a straightforward doc-trained support chatbot from the team that used it to cut its own support headcount, so the multilingual auto-resolution claims are at least grounded in the vendor's own production use. At $199/month for a single bot capped at 500 responses, it's priced for small teams rather than high-volume support desks, and the entry tier has no API.
Pros
- Backed by the vendor's own real-world support deployment at Dukaan
- Supports 150+ languages
- Integrates with major helpdesk, chat, and e-commerce platforms out of the box
- Includes human handoff rather than forcing full automation
Cons
- No free tier; entry plan is $199/month for a single bot
- Response cap of 500/month on Starter is low for busy support queues
- API access requires the $499/month Professional tier
Best for
- Small e-commerce or SaaS teams wanting a doc-trained support bot without engineering effort
- Support teams already using Zendesk, Freshdesk, or Shopify who want a native integration
- Businesses needing multilingual support coverage
Not for
- High-volume support desks needing more than 500 resolved conversations a month on the entry plan
- Teams needing API access without upgrading past the Starter tier
Watch out: The 500-response cap on the Starter plan counts resolved conversations, not messages, so a support desk with steady volume can hit the ceiling faster than the price suggests.
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