Lyro AI Agent vs Triviat

Lyro AI Agent

For a small store already on Tidio's chat widget, Lyro is the cheapest way to get a bot that answers from existing help content and escalates cleanly, and the 50 free conversations let you measure its hit rate before paying. Costs scale per conversation rather than per seat, which is fine at low volume and gets awkward fast for a busy shop, and the headline prices are annual-billing figures.

Pros

• +50 free Lyro conversations on every account, so the agent can be tested without a plan change
• +Answers only from supplied content and escalates to humans, learning from their replies
• +Smart Actions for order status, lead qualification and routing, plus product recommendations
• +Public REST and analytics APIs, webhooks and a widget SDK
• +Connects to Zendesk, Intercom and Salesforce, not only Tidio's own inbox

Cons

• −Per-conversation pricing: Lyro standalone starts at $32.50 a month for just 50 conversations
• −Headline prices are annual-billing equivalents; monthly rates were not rendered on the pricing page
• −Lyro Connect for external helpdesks needs the Plus ($300+) or Premium plan
• −The vendor's 75% resolution-rate figure is a self-reported average with no stated method

Triviat

A managed omnichannel support agent aimed at European SMBs, covering voice and text on the same plan with the vendor doing the integration work. The industry pages, the EU AI Act positioning and a real Dutch entity behind it make it a safer bet than most in this space. The setup fee and per-minute metering mean the true first-year cost is well above the headline.

Pros

• +Covers website chat, email, WhatsApp, SMS and phone calls under one plan
• +Handover to a human agent is built in rather than a bolt-on
• +Named Dutch legal entity with explicit EU AI Act and GDPR positioning
• +Concrete industry configurations for restaurants, dental clinics, retail, hospitality and car services

Cons

• −A one-time EUR 500 setup fee lands before the first month of service
• −Voice minutes and text replies past the bundle are metered separately
• −Entry plan of EUR 150 a month is high for a small business testing the idea
• −No self-serve signup or public API; onboarding runs through the vendor

Is Lyro AI Agent cheaper than Triviat?

On published entry prices, Lyro AI Agent starts lower — $32.50/mo against $174/mo for Triviat. Entry price is the lowest paid plan as we last verified it; what each plan includes differs.

Does Lyro AI Agent or Triviat have a free tier?

Lyro AI Agent has a free tier; Triviat has paid plans only.

Which has a public API, Lyro AI Agent or Triviat?

Lyro AI Agent ships a public API, as of our last verification. A public API for Triviat is not confirmed by us — check its developer docs before you plan an integration.