intoCHAT vs Lyro AI Agent

intoCHAT

intoCHAT prices aggressively for what it includes — 2,500 conversations for $19 is well under most of this market — and the real-time API lookup is the feature that separates a knowledge-base parrot from something that can answer 'where is my order'. The Shopify and WordPress paths make setup genuinely short. It is a 2025 startup, so the compliance claims deserve the usual scrutiny.

Pros

• +Real-time API and database access, so answers can include live order or account data
• +One-line embed plus an official Shopify integration and a WordPress plugin
• +CRM sync to Salesforce, HubSpot, Pipedrive and Zapier for the leads it qualifies
• +Free tier to test on, and 2,500 conversations for $19/month on Starter

Cons

• −The company publishes no country or registered address, only intoCHAT Inc.
• −Founded in 2025 with about 100 active businesses — a short track record
• −SOC 2 and GDPR are stated on the site without a trust page or report to back them
• −Full API access is gated to the quoted Enterprise tier

Lyro AI Agent

For a small store already on Tidio's chat widget, Lyro is the cheapest way to get a bot that answers from existing help content and escalates cleanly, and the 50 free conversations let you measure its hit rate before paying. Costs scale per conversation rather than per seat, which is fine at low volume and gets awkward fast for a busy shop, and the headline prices are annual-billing figures.

Pros

• +50 free Lyro conversations on every account, so the agent can be tested without a plan change
• +Answers only from supplied content and escalates to humans, learning from their replies
• +Smart Actions for order status, lead qualification and routing, plus product recommendations
• +Public REST and analytics APIs, webhooks and a widget SDK
• +Connects to Zendesk, Intercom and Salesforce, not only Tidio's own inbox

Cons

• −Per-conversation pricing: Lyro standalone starts at $32.50 a month for just 50 conversations
• −Headline prices are annual-billing equivalents; monthly rates were not rendered on the pricing page
• −Lyro Connect for external helpdesks needs the Plus ($300+) or Premium plan
• −The vendor's 75% resolution-rate figure is a self-reported average with no stated method

Is intoCHAT cheaper than Lyro AI Agent?

On published entry prices, intoCHAT starts lower — $19/mo against $32.50/mo for Lyro AI Agent. Entry price is the lowest paid plan as we last verified it; what each plan includes differs.

Does intoCHAT or Lyro AI Agent have a free tier?

Both: intoCHAT has a free tier, and Lyro AI Agent has a free tier.

Which has a public API, intoCHAT or Lyro AI Agent?

Both ship a public API, so either can be built on; the fact table above shows the platforms each one runs on.