Gista vs Lyro AI Agent

Gista

Gista is a small, honest retrieval chatbot builder: crawl the site, answer questions, hand over a lead. The $19 tier with 2,000 messages is priced for a single site rather than an agency. What you do not get is helpdesk integration, ticket handoff or an API, so it stops at the top of the funnel.

Pros

• +Builds the knowledge base by crawling your URL
• +Extra sources via PDF, CSV and plain text
• +Answers in roughly 80 languages
• +Published tiers from $19/month with a real free plan

Cons

• −One chatbot on the entry plan and low message caps
• −No public API or CRM write-back documented
• −Company details are thin — no address or team page

Lyro AI Agent

For a small store already on Tidio's chat widget, Lyro is the cheapest way to get a bot that answers from existing help content and escalates cleanly, and the 50 free conversations let you measure its hit rate before paying. Costs scale per conversation rather than per seat, which is fine at low volume and gets awkward fast for a busy shop, and the headline prices are annual-billing figures.

Pros

• +50 free Lyro conversations on every account, so the agent can be tested without a plan change
• +Answers only from supplied content and escalates to humans, learning from their replies
• +Smart Actions for order status, lead qualification and routing, plus product recommendations
• +Public REST and analytics APIs, webhooks and a widget SDK
• +Connects to Zendesk, Intercom and Salesforce, not only Tidio's own inbox

Cons

• −Per-conversation pricing: Lyro standalone starts at $32.50 a month for just 50 conversations
• −Headline prices are annual-billing equivalents; monthly rates were not rendered on the pricing page
• −Lyro Connect for external helpdesks needs the Plus ($300+) or Premium plan
• −The vendor's 75% resolution-rate figure is a self-reported average with no stated method

Is Gista cheaper than Lyro AI Agent?

On published entry prices, Gista starts lower — $19/mo against $32.50/mo for Lyro AI Agent. Entry price is the lowest paid plan as we last verified it; what each plan includes differs.

Does Gista or Lyro AI Agent have a free tier?

Both: Gista has a free tier, and Lyro AI Agent has a free tier.

Which has a public API, Gista or Lyro AI Agent?

Lyro AI Agent ships a public API, as of our last verification. A public API for Gista is not confirmed by us — check its developer docs before you plan an integration.