Dovetail
Verified Oct 15, 2026 ActivePulls customer calls, tickets, surveys and research into one workspace where AI classifies feedback, answers questions and drafts reports.
Listed on EffectHub ·
Pricing
- Pricing model
- Freemium
Free plan at $0 with no card: one channel, one project, chat and summaries within that project. The only paid tier is Enterprise (unlimited channels, projects, agents, docs, dashboards, SSO, redaction), quoted by sales with no public price.
Use tool ↗About Dovetail
Dovetail is a customer-intelligence platform from Dovetail Research Pty Ltd, a Sydney company founded in 2017. It ingests calls, support tickets, surveys, documents and research sessions through integrations, an API and calendar sync, then classifies the feedback into channels and projects that teams can query through AI chat or from Slack and Teams. Newer additions include scheduled or triggered agents, dashboards in beta, AI-drafted docs such as PRDs and sales briefs, and Digital Twins, chat replicas of customer segments built from the workspace data. A free plan covers one channel and one project; everything beyond that sits on a custom-priced Enterprise plan.
- API
- Yes
- Last verified
- Oct 15, 2026
Verified sources
- Pricing page lists two plans: Free at $0 with no card (one channel, one project, chat) and Enterprise with custom pricing via sales (15 October 2026)dovetail.com ↗
- Homepage describes Digital Twins, Agents, Channels and Docs; SOC 2 Type II, ISO 27001, GDPR, HIPAA-ready, PII redaction and US/Europe/Australia data residency (15 October 2026)dovetail.com ↗
- User terms name the operator as Dovetail Research Pty. Ltd., with arbitration seated in Sydney, Australia (15 October 2026)dovetail.com ↗
Is Dovetail legit?
We don’t label tools safe or unsafe. Below are the records we checked ourselves, each with the date we read it.
- Domain registered
- Oct 31, 1994 (31 years ago)Registry record (RDAP), registrar Amazon Registrar, Inc., looked up Sep 6, 2026
- TLS certificate
- Issued by Amazon, valid until Nov 5, 2026Seen in our own connection to the site on Oct 15, 2026
- Last checked
- Oct 15, 2026The site answered
- On the market since
- 2017The vendor's own material, read by us
- Operated by
- Dovetail Research Pty Ltd, AustraliaOur research, card verified Oct 15, 2026
Pros & cons of Dovetail
Dovetail works best for teams that already have research and feedback scattered across many tools and want one AI-searchable layer on top. The free plan is enough to try it on a single feedback channel or study, but any real rollout means the Enterprise tier, which is quoted by sales, so budget-conscious small teams should get a number before investing setup time.
Pros
- Free plan with no card covers one channel and one project
- AI chat, semantic search and automatic theme classification across connected feedback
- Agents and AI-drafted docs turn findings into reports without manual write-up
- SOC 2 Type II, ISO 27001, GDPR and HIPAA-ready, with PII redaction and data residency in US, Europe or Australia
Cons
- No public price for the only paid tier
- Free plan's single channel and single project are too narrow for ongoing team use
- Several headline features (Channels 2.0, Dashboards) are still labelled beta
Best for
- Product, research and CX teams centralizing feedback from many tools
- Regulated organizations needing SOC 2, ISO 27001, GDPR and HIPAA-ready handling of customer data
- Teams wanting to query research from Slack or Teams instead of a separate app
Not for
- Small teams that want a self-serve paid plan with a listed price
- Teams whose feedback already lives in only one or two sources
Watch out: There is no mid-tier: past one channel and one project the next step is a sales-quoted Enterprise contract.
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Dovetail head-to-head
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