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Launched 2020 · Verified Oct 15, 2026

Vapi

Verified Oct 15, 2026 Active
Voice Agents & Phone AI1viewsWrite a reviewUnited StatesEffect85/ 100
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Developer platform for building and running voice phone agents, billed per minute of call time.

voice agentsphone aideveloper apitelephonyPaid · from $0.05/min

Listed on EffectHub ·

Web · API
Screenshot of the Vapi website
#2574
vapi.ai as we captured it — our own screenshot, not the vendor’s press image.

Pricing

Pricing model
Paid
Paid options from
$0.05/min
Billing
Metered · per minute

The Build plan is usage-based at $0.05 per minute of call time on top of whatever your speech, model and voice providers charge — unless you bring your own keys, in which case you pay Vapi's minute rate alone. Ten concurrent lines are included, extra lines are $10/month each. The Scale plan is an annual contract with a platform fee, committed volume and negotiated per-minute rates, and is where SOC 2, HIPAA, PCI, SSO and RBAC live.

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Overview

About Vapi

Vapi is the plumbing for voice agents: it wires speech-to-text, an LLM and a synthesised voice together, handles turn-taking and interruptions, connects to telephony, and gives you monitoring and orchestration once agents are live. You configure agents in a dashboard or through the API, and can bring your own provider keys instead of paying Vapi's model markup. It integrates with Salesforce, HubSpot and Zendesk, and carries SOC 2, HIPAA and PCI plus SSO and role-based access on the enterprise tier. Founded in 2020 by Jordan Dearsley and Nikhil Gupta in San Francisco, it raised a $50M Series B in 2026 at a $500M valuation and counts Amazon Ring, Intuit, ServiceTitan and New York Life as customers.

Platforms
Web · API
API
Yes
Last verified
Oct 15, 2026

Verified sources

  • Voice agent building and deployment, provider and CRM integrations, SOC 2/HIPAA compliance, enterprise customers including Amazon Ring and Intuitvapi.ai ↗
  • Build plan at $0.05/minute with 10 concurrent lines and $10 per extra line; Scale is an annual contract with volume pricing and enterprise compliancevapi.ai ↗
  • Founded 2020 by Jordan Dearsley and Nikhil Gupta in San Francisco; $50M Series B at a $500M valuation in 2026techcrunch.com ↗
Fact check

Is Vapi legit?

We don’t label tools safe or unsafe. Below are the records we checked ourselves, each with the date we read it.

Domain registered
Aug 22, 2023 (3 years ago)Registry record (RDAP), registrar NameCheap, Inc., looked up Sep 18, 2026
TLS certificate
Issued by Let's Encrypt, valid until Dec 2, 2026Seen in our own connection to the site on Oct 15, 2026
Last checked
Oct 15, 2026The site answered
On the market since
2020The vendor's own material, read by us
Operated by
Vapi Inc., United StatesOur research, card verified Aug 23, 2026

How we collect these records

Editorial verdict

Pros & cons of Vapi

high confidence

The default answer when a developer needs a voice agent on a phone line rather than a chat widget: it handles the hard real-time parts — barge-in, latency, turn-taking, telephony — and lets you swap in your own models. Enterprise adoption at Ring and Intuit is real validation. Cost forecasting is the hard part, because the platform fee is only one of four meters running.

Pros

  • Handles real-time voice mechanics: turn-taking, interruptions, latency and telephony
  • Bring-your-own-key support across OpenAI, Anthropic and Google avoids double model markup
  • CRM and helpdesk integrations for Salesforce, HubSpot and Zendesk
  • SOC 2, HIPAA and PCI compliance plus SSO and RBAC on the enterprise tier
  • Proven at scale, with Amazon Ring routing inbound support volume through it

Cons

  • The $0.05/minute platform fee sits on top of speech, model and voice provider costs
  • Concurrency beyond ten lines costs $10 per line per month
  • Enterprise compliance features require an annual Scale contract
  • It is a developer platform, so there is no usable no-code path

Best for

  • Developers building phone-based support, booking or qualification agents
  • Replacing IVR trees with something that actually listens
  • Teams that want to bring their own model and voice provider keys

Not for

  • Non-developers wanting a no-code voice bot builder
  • Low-volume use where per-minute billing never amortises the integration work

Watch out: $0.05 per minute is the platform fee only. Unless you bring your own keys, transcription, LLM and text-to-speech all bill separately and typically dominate the total.

#20inVoice Agents & Phone AI· of 35 tools, ranked by rating and popularity

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