Gong vs Roonly

Gong

Gong is the reference product for conversation intelligence: if you run a sales floor of 20-plus reps and your managers coach from call recordings, it is the tool they will ask for by name. The price is opaque, the platform fee makes it expensive for small teams, and most of the value needs a CRM and calendar integration project up front — so for a five-person team a lighter recorder does the job.

Pros

• +Transcription, deal risk, coaching and forecasting sit on one dataset instead of three tools
• +Public API and OAuth app framework with calls, transcripts, users, stats and CRM upload endpoints
• +Platform fee covers integrations, so connecting the existing stack costs nothing extra
• +Free companion apps for iPhone and Android with deal views, offline call playback and a mobile meeting recorder

Cons

• −No published pricing; every quote is bespoke and layered with a platform fee
• −Recording every customer call raises consent and data-retention work in regulated or EU markets
• −API is rate-limited to 3 calls a second and 10,000 a day by default, which constrains bulk analytics
• −The product has sprawled into engagement and agents, so the core recorder now comes with a bigger suite than many teams need

Roonly

Conversation intelligence built for a channel everyone else ignores: nobody else is capturing doorstep pitches from a watch, offline, and turning them into drills the same day. The CRM list is the right one for home services. The catch is the price per seat and how new it is, with an iOS app only months old and Android still in early access.

Pros

• +One-tap recording that works offline and from an Apple Watch
• +Automatic transcription and scoring feeding into generated roleplay drills
• +Direct write-back into four field-service CRMs plus webhooks
• +Separate inbound-call coaching module for office staff

Cons

• −$150 per seat a month with no free tier or self-serve trial
• −Android is early access only, so mixed-device teams are half covered
• −Very young product; the iOS app was first released in March 2026

Is Gong cheaper than Roonly?

Roonly starts at $150/seat/mo; Gong prices on request, so a quote is the only way to compare.

Which has a public API, Gong or Roonly?

Gong ships a public API, as of our last verification. A public API for Roonly is not confirmed by us — check its developer docs before you plan an integration.