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Document360 vs Helpjuice

Two fact sheets from our own research, side by side — pricing, platforms, API access and status re-checked by us rather than quoted from the vendors. Helpjuice publishes a starting price ($249); Document360 does not. Only Document360 ships a public API.

Document360Hosted knowledge base with cited AI search, a support chatbot and an MCP server, priced by quote only.HelpjuiceEstablished knowledge-base platform with AI-assisted article writing, translation into 50+ languages, and a Q&A chatbot.

Side by side

FactDocument360Helpjuice
CategoryKnowledge Base & Self-serviceKnowledge Base & Self-service
Pricing modelContactPaid
Starts at—$249 month
Public APIYesNo
PlatformsWeb, APIWeb
CompanyKovai LimitedHelpjuice, Inc.
Launched—2011
Last verifiedSep 6, 2026Sep 1, 2026

What our research says

Document360

The knowledge base underneath is conventional; what you pay for is the AI layer on top - cited search, a chatbot, decision trees, an MCP endpoint - plus enterprise plumbing like SSO and SCIM. Kovai has shipped business software long enough that this is not a weekend project. The catch is budgeting: nothing is priced publicly, and the quote is built from six variables at once.

Pros

  • AI search answers with a citation back to the source article, so readers can verify the answer
  • Ships an MCP server, so ChatGPT, Claude or Copilot can be pointed at the knowledge base
  • SSO and SCIM plus 60+ integrations (Slack, Salesforce, Zendesk) cover the enterprise checklist
  • Imports existing PDF and Word documentation instead of forcing a rewrite

Cons

  • No published price at any tier - you fill in a questionnaire and wait for a quote
  • The quote scales on workspaces, languages, team accounts and AI usage together, so the bill is hard to predict
  • The 14-day trial is the only way to evaluate it without a sales conversation

Helpjuice

A mature, enterprise-ready knowledge-base tool with a long track record, which matters if you need SOC2/GDPR compliance and SSO out of the box. The catch is it's priced per-tier rather than per-seat and starts at $249 a month, well above lightweight wiki tools for small teams.

Pros

  • AI-assisted article drafting and updating
  • Search tolerates typos and rewording
  • Machine translation across 50+ languages
  • SOC2, GDPR, and SSO support for enterprise buyers

Cons

  • Entry tier starts at $249/month regardless of team size
  • Full AI suite requires stepping up to the $449/month tier
  • No public API confirmed on the marketing site

Which one fits

Choose Document360 if you need

  • Support teams that want a public help centre and an AI assistant over the same content
  • Enterprises with SSO, SCIM and multi-language requirements
  • Documentation that needs to be queryable by ChatGPT or Claude through MCP

Choose Helpjuice if you need

  • Companies needing SOC2/GDPR-compliant internal documentation
  • Support teams wanting AI-assisted article writing plus a Q&A chatbot

More comparisons

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