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Document360 vs Helpjuice

Two fact sheets from our own research, side by side — pricing, platforms, API access and status re-checked by us rather than quoted from the vendors.

The short answer

Public API
Document360 has one; not confirmed by us for Helpjuice
Best fit
Document360: Support teams that want a public help centre and an AI assistant over the same content · Helpjuice: Companies needing SOC2/GDPR-compliant internal documentation
Trust score
About even — Document360 90, Helpjuice 92
Status
Both up at our last check — Document360 Oct 16, 2026, Helpjuice Oct 15, 2026

From our own records as of each tool's last check. Anything we have not confirmed is left out rather than guessed. How we verify

Document360Hosted knowledge base with cited AI search, a support chatbot and an MCP server, priced by quote only.HelpjuiceEstablished knowledge-base platform with AI-assisted article writing, translation into 50+ languages, and a Q&A chatbot.

Side by side

FactDocument360Helpjuice
CategoryKnowledge Base & Self-serviceKnowledge Base & Self-service
Pricing modelContactPaid
Starts at—$249/mo
Public APIYesNot confirmed
Trust score90 / 10092 / 100
PlatformsWeb, APIWeb
CompanyKovai LimitedHelpjuice, Inc.
Launched—2011
Last verifiedOct 16, 2026Oct 15, 2026

What our research says

Document360

The knowledge base underneath is conventional; what you pay for is the AI layer on top - cited search, a chatbot, decision trees, an MCP endpoint - plus enterprise plumbing like SSO and SCIM. Kovai has shipped business software long enough that this is not a weekend project. The catch is budgeting: nothing is priced publicly, and the quote is built from six variables at once.

Pros

  • AI search answers with a citation back to the source article, so readers can verify the answer
  • Ships an MCP server, so ChatGPT, Claude or Copilot can be pointed at the knowledge base
  • SSO and SCIM plus 60+ integrations (Slack, Salesforce, Zendesk) cover the enterprise checklist
  • Imports existing PDF and Word documentation instead of forcing a rewrite

Cons

  • No published price at any tier - you fill in a questionnaire and wait for a quote
  • The quote scales on workspaces, languages, team accounts and AI usage together, so the bill is hard to predict
  • The 14-day trial is the only way to evaluate it without a sales conversation

Helpjuice

A mature, enterprise-ready knowledge-base tool with a long track record, which matters if you need SOC2/GDPR compliance and SSO out of the box. The catch is it's priced per-tier rather than per-seat and starts at $249 a month, well above lightweight wiki tools for small teams.

Pros

  • AI-assisted article drafting and updating
  • Search tolerates typos and rewording
  • Machine translation across 50+ languages
  • SOC2, GDPR, and SSO support for enterprise buyers

Cons

  • Entry tier starts at $249/month regardless of team size
  • Full AI suite requires stepping up to the $449/month tier
  • No public API confirmed on the marketing site

Which one fits

Choose Document360 if you need

  • Support teams that want a public help centre and an AI assistant over the same content
  • Enterprises with SSO, SCIM and multi-language requirements
  • Documentation that needs to be queryable by ChatGPT or Claude through MCP

Choose Helpjuice if you need

  • Companies needing SOC2/GDPR-compliant internal documentation
  • Support teams wanting AI-assisted article writing plus a Q&A chatbot

Document360 vs Helpjuice: the questions people ask

Is Document360 cheaper than Helpjuice?

Helpjuice starts at $249/mo; Document360 prices on request, so a quote is the only way to compare.

Which has a public API, Document360 or Helpjuice?

Document360 ships a public API, as of our last verification. A public API for Helpjuice is not confirmed by us — check its developer docs before you plan an integration.

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