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Docsie vs Document360

Two fact sheets from our own research, side by side — pricing, platforms, API access and status re-checked by us rather than quoted from the vendors. Docsie publishes a starting price ($170); Document360 does not. Only Docsie has a free tier. Both ship a public API.

DocsieTurns recordings and files into versioned documentation you can review, translate, approve and publish.Document360Hosted knowledge base with cited AI search, a support chatbot and an MCP server, priced by quote only.

Side by side

FactDocsieDocument360
CategoryKnowledge Base & Self-serviceKnowledge Base & Self-service
Pricing modelFreemiumContact
Starts at$170 month—
Public APIYesYes
PlatformsWeb, APIWeb, API
CompanyDocsieKovai Limited
Last verifiedSep 6, 2026Sep 6, 2026

What our research says

Docsie

Docsie's differentiator is not the generation step but everything after it: versions, translations, an approval gate and a dozen publishing targets. That matters for regulated or multi-market documentation where a generated draft cannot go live unreviewed. The free tier is unusually generous; the jump to the first paid tier is not.

Pros

  • Capture from Zoom, Teams, Loom, Meet, YouTube and Vimeo as well as files
  • Versioning, translation and approval before anything publishes
  • Publishes to white-label portals, DOCX, PPTX and LMS packages
  • Around 40 enterprise integrations including SAP, Salesforce and ServiceNow
  • Free tier includes a custom domain, search, versioning and 25,000 AI credits

Cons

  • Entry paid tier is $170/month and the page quotes it billed annually, so $2,040 up front
  • Next tier up is $750/month with nothing in between
  • No company location or legal entity is published on the site
  • AI work is credit-metered on every tier

Document360

The knowledge base underneath is conventional; what you pay for is the AI layer on top - cited search, a chatbot, decision trees, an MCP endpoint - plus enterprise plumbing like SSO and SCIM. Kovai has shipped business software long enough that this is not a weekend project. The catch is budgeting: nothing is priced publicly, and the quote is built from six variables at once.

Pros

  • AI search answers with a citation back to the source article, so readers can verify the answer
  • Ships an MCP server, so ChatGPT, Claude or Copilot can be pointed at the knowledge base
  • SSO and SCIM plus 60+ integrations (Slack, Salesforce, Zendesk) cover the enterprise checklist
  • Imports existing PDF and Word documentation instead of forcing a rewrite

Cons

  • No published price at any tier - you fill in a questionnaire and wait for a quote
  • The quote scales on workspaces, languages, team accounts and AI usage together, so the bill is hard to predict
  • The 14-day trial is the only way to evaluate it without a sales conversation

Which one fits

Choose Docsie if you need

  • Product documentation that needs versions and an approval step
  • Localising a knowledge base across markets
  • Turning recorded sessions into reviewable training material

Choose Document360 if you need

  • Support teams that want a public help centre and an AI assistant over the same content
  • Enterprises with SSO, SCIM and multi-language requirements
  • Documentation that needs to be queryable by ChatGPT or Claude through MCP

More comparisons

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