Skip to content
effecthub

Document360 vs Siedesk

Two fact sheets from our own research, side by side — pricing, platforms, API access and status re-checked by us rather than quoted from the vendors.

The short answer

Public API
Document360 has one; not confirmed by us for Siedesk
Higher Trust score
Document360 — 90 vs 82 for Siedesk
Best fit
Document360: Support teams that want a public help centre and an AI assistant over the same content · Siedesk: Small SaaS teams needing a public help centre fast
Status
Both up at our last check (Oct 16, 2026)

From our own records as of each tool's last check. Anything we have not confirmed is left out rather than guessed. How we verify

Document360Hosted knowledge base with cited AI search, a support chatbot and an MCP server, priced by quote only.SiedeskBuilds a hosted help centre, internal knowledge base and FAQ page with GPT-assisted article drafting.

Side by side

FactDocument360Siedesk
CategoryKnowledge Base & Self-serviceKnowledge Base & Self-service
Pricing modelContactPaid
Starts at—$9.99/mo
Public APIYesNot confirmed
Trust score90 / 10082 / 100
PlatformsWeb, APIWeb
CompanyKovai LimitedSiedesk
Last verifiedOct 16, 2026Oct 16, 2026

What our research says

Document360

The knowledge base underneath is conventional; what you pay for is the AI layer on top - cited search, a chatbot, decision trees, an MCP endpoint - plus enterprise plumbing like SSO and SCIM. Kovai has shipped business software long enough that this is not a weekend project. The catch is budgeting: nothing is priced publicly, and the quote is built from six variables at once.

Pros

  • AI search answers with a citation back to the source article, so readers can verify the answer
  • Ships an MCP server, so ChatGPT, Claude or Copilot can be pointed at the knowledge base
  • SSO and SCIM plus 60+ integrations (Slack, Salesforce, Zendesk) cover the enterprise checklist
  • Imports existing PDF and Word documentation instead of forcing a rewrite

Cons

  • No published price at any tier - you fill in a questionnaire and wait for a quote
  • The quote scales on workspaces, languages, team accounts and AI usage together, so the bill is hard to predict
  • The 14-day trial is the only way to evaluate it without a sales conversation

Siedesk

A cheap way to get a branded help centre on your own domain without bolting one onto a full helpdesk suite. Ten dollars a month for a custom domain, SSL and SEO settings is well under what Zendesk or Intercom charge for the same surface. The limits are structural: one workspace and one seat at entry, and no visible API or integrations.

Pros

  • Custom domain, SSL and SEO controls included from the $9.99 tier
  • GPT-assisted article drafting built in
  • Separate internal and public workspaces on every plan
  • Search analytics showing what customers looked for

Cons

  • Starter is genuinely one seat and one public workspace
  • No API, no helpdesk or ticketing integration advertised
  • No company entity, address or country disclosed in the footer or legal pages

Which one fits

Choose Document360 if you need

  • Support teams that want a public help centre and an AI assistant over the same content
  • Enterprises with SSO, SCIM and multi-language requirements
  • Documentation that needs to be queryable by ChatGPT or Claude through MCP

Choose Siedesk if you need

  • Small SaaS teams needing a public help centre fast
  • Running an internal wiki and a public FAQ from one tool
  • French-speaking teams (the product is bilingual, French-first)

Document360 vs Siedesk: the questions people ask

Is Document360 cheaper than Siedesk?

Siedesk starts at $9.99/mo; Document360 prices on request, so a quote is the only way to compare.

Which has a public API, Document360 or Siedesk?

Document360 ships a public API, as of our last verification. A public API for Siedesk is not confirmed by us — check its developer docs before you plan an integration.

More comparisons

Browse all Knowledge Base & Self-service →