Skip to content
effecthub

Dewstack vs Document360

Two fact sheets from our own research, side by side — pricing, platforms, API access and status re-checked by us rather than quoted from the vendors. Dewstack publishes a starting price ($32); Document360 does not. Both ship a public API.

DewstackTurns conversations, recordings and files into a hosted knowledge base with a built-in answer bot.Document360Hosted knowledge base with cited AI search, a support chatbot and an MCP server, priced by quote only.

Side by side

FactDewstackDocument360
CategoryKnowledge Base & Self-serviceKnowledge Base & Self-service
Pricing modelPaidContact
Starts at$32 month—
Public APIYesYes
PlatformsWeb, Chrome Ext, API, Slack AppWeb, API
CompanyZynova Technologies OUKovai Limited
Last verifiedSep 6, 2026Sep 6, 2026

What our research says

Dewstack

Better wired into AI tooling than most documentation platforms - an MCP endpoint that lets Claude, ChatGPT, Cursor or Claude Code search and fetch your docs is not something the older incumbents ship. The failed-search analytics are the standout feature. Priced above the usual small-team docs tool, with no free plan to soften the commitment.

Pros

  • MCP endpoint with OAuth lets assistants search and fetch documentation directly
  • FlowCapture Chrome extension records click-by-click steps into a draft guide
  • Analytics report searches that returned nothing, pointing at content gaps
  • Custom domain hosting and SmartDocs answer bot included on the published site

Cons

  • No free tier - $32/month annual is the floor
  • Estonian entity is small, with little public track record
  • Chatbot quality depends entirely on how complete your docs already are

Document360

The knowledge base underneath is conventional; what you pay for is the AI layer on top - cited search, a chatbot, decision trees, an MCP endpoint - plus enterprise plumbing like SSO and SCIM. Kovai has shipped business software long enough that this is not a weekend project. The catch is budgeting: nothing is priced publicly, and the quote is built from six variables at once.

Pros

  • AI search answers with a citation back to the source article, so readers can verify the answer
  • Ships an MCP server, so ChatGPT, Claude or Copilot can be pointed at the knowledge base
  • SSO and SCIM plus 60+ integrations (Slack, Salesforce, Zendesk) cover the enterprise checklist
  • Imports existing PDF and Word documentation instead of forcing a rewrite

Cons

  • No published price at any tier - you fill in a questionnaire and wait for a quote
  • The quote scales on workspaces, languages, team accounts and AI usage together, so the bill is hard to predict
  • The 14-day trial is the only way to evaluate it without a sales conversation

Which one fits

Choose Dewstack if you need

  • Support teams publishing a customer-facing knowledge base with a self-service bot
  • Ops teams turning screen recordings into step-by-step SOPs
  • Anyone who wants their docs queryable by an AI coding assistant over MCP

Choose Document360 if you need

  • Support teams that want a public help centre and an AI assistant over the same content
  • Enterprises with SSO, SCIM and multi-language requirements
  • Documentation that needs to be queryable by ChatGPT or Claude through MCP

More comparisons

Browse all Knowledge Base & Self-service →