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Support AI that plugs into your existing helpdesk
eesel AI connects to a helpdesk such as Zendesk or Freshdesk plus knowledge sources like Confluence, Notion, Slack and Google Drive, then answers tickets and chats autonomously or drafts replies for a human agent. It can be replayed against a team's historical tickets first, so the resolution rate is visible before it touches a live queue. Billing is per task completed rather than per seat or per ticket bundle, with no platform fee or monthly minimum.
Usage-based: dashboard questions are free, a resolved ticket or chat session costs $0.40 and a generated blog post $4.00, with $50 of trial usage, 25% off for annual commitment and a $1,000/month enterprise option on top of usage.
Use tool ↗The differentiator worth paying for is the dry run: it replays your closed tickets so you can see a deflection number before going live, which most support-AI vendors will not let you do. Best fit is a team already committed to Zendesk or Freshdesk that refuses to migrate helpdesks just to get AI.
Watch out: Pricing has moved to metered per-task billing, so the tiered plans other catalogs still list are out of date and your bill now scales directly with ticket volume.
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