eesel AI
Verified Oct 16, 2026 ActiveSupport AI that plugs into your existing helpdesk
Listed on EffectHub ·
Pricing
- Pricing model
- Paid
- Paid options from
- $299/mo
- Billing
- Monthly
Fixed monthly credit batches: 500 credits for $299 up to 5,000 for $1,749, one credit per ticket or chat, unused credits do not roll over and overage is $0.80 a credit if switched on. A free trial gives 100 credits with no card; paying a year upfront gives two months free, and a managed-support service runs $5,000 a month flat.
Use tool ↗About eesel AI
eesel AI puts AI agents inside the tools a support team already uses. It connects to a helpdesk such as Zendesk, Freshdesk or Intercom and to knowledge in Confluence, Notion, Google Drive and past tickets, then drafts or sends replies to tickets and chats, answers staff questions in Slack, and runs scheduled agents and reports. Other agents cover e-commerce support on Shopify and blog writing. Billing is a fixed monthly batch of credits, where a ticket or a chat counts as one credit however long it runs, with unlimited seats and agents.
- Platforms
- Web · Slack app
- API
- Not confirmed
- Last verified
- Oct 16, 2026
Verified sources
- Pricing page: free trial 100 credits with no card; Teammate plan 500 credits $299/month up to 5,000 credits $1,749/month; overage $0.80 per credit; credits do not roll over; managed support $5,000/month (15 October 2026)eesel.ai ↗
- Home page: agents connect to Zendesk, Freshdesk, Intercom and others, learn from docs, past tickets and canned replies; agents for helpdesk, blog writing and e-commerce (15 October 2026)eesel.ai ↗
Is eesel AI legit?
We don’t label tools safe or unsafe. Below are the records we checked ourselves, each with the date we read it.
- Domain registered
- Apr 20, 2023 (3 years ago)Registry record (RDAP), registrar NameCheap, Inc., looked up Sep 11, 2026
- TLS certificate
- Issued by Let's Encrypt, valid until Nov 27, 2026Seen in our own connection to the site on Oct 16, 2026
- Last checked
- Oct 16, 2026The site answered
- Operated by
- eesel AI, AustraliaOur research, card verified Oct 15, 2026
Pros & cons of eesel AI
A good fit for a team on Zendesk, Freshdesk or Intercom that wants AI answering tickets without moving helpdesks, and that can predict its monthly ticket count. The 100-credit trial shows real drafts on your own tickets before you pay. Teams with a few dozen tickets a month will find the $299 entry batch hard to justify.
Pros
- No seat or platform fee, with unlimited agents and seats on every plan
- A ticket costs one credit however many replies it takes, and ignored tickets cost nothing
- Free trial of 100 credits on your own helpdesk with no card
- Layers on top of the incumbent helpdesk instead of replacing it
Cons
- Entry plan is $299 a month for 500 credits, high for small teams
- Unused credits expire at the end of each billing month
- SSO and priority support are paid add-ons on top of the plan
- No published developer API
Best for
- Support teams adding AI first-line answers without changing helpdesk
- Companies with steady, predictable monthly ticket volume
- Internal IT and people teams answering staff questions in Slack from Confluence, Notion and Drive
Not for
- Teams that want AI and a full helpdesk from one vendor
- Very low ticket volumes, where the $299 minimum batch buys little
Watch out: Billing moved from pay-per-task to fixed monthly credit batches starting at $299, and when credits run out the agents pause unless you switch on overage at $0.80 per credit.
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