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Scores and coaches customer calls for sales and support teams
Insight7 pulls call recordings from Zoom, Teams, Meet and 50+ other sources, transcribes them across 60+ languages, then scores each conversation against quality-assurance and compliance criteria. Around that scoring sit coaching feedback, AI roleplay drills for onboarding, an in-call assist panel that suggests next actions live, and a knowledge base agents can query mid-conversation. The company began in customer-research analysis and has since rebuilt around call intelligence; PII/PHI redaction, SOC 2 Type II and HIPAA coverage appear from the second tier upward.
Paid tiers meter seats, projects and calls analysed per month — 50 calls on the $99 Pro seat, 200 on Business.
Use tool ↗A cheaper, smaller-team alternative to Gong that leans on QA scoring and coaching rather than revenue forecasting. The catch is call volume: 50 calls a month on the entry plan is a rounding error for any real contact centre.
Watch out: The jump from Business at $299 to Plus at $1,499 a month is where coaching and feedback unlock — there is no gradual step between them.
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