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Post-purchase and on-site surveys for Shopify stores, with AI clustering the free-text answers
Zigpoll puts short surveys where shoppers will actually answer them: the order-confirmation page after checkout, an exit-intent prompt, an embedded on-site widget or a follow-up email. Questions can be targeted by what someone bought, where they arrived from or how they behaved on the site, and answers flow back into Shopify, Klaviyo, HubSpot, Zapier, Zendesk and around thirty other tools as customer attributes rather than sitting in a separate dashboard. An AI layer clusters and summarises free-text responses, and a synthetic-response mode lets you dry-run a survey before launch. It is a small US company founded in 2018 and has been a Shopify app-store fixture since.
Lite is free for 100 responses and 100 emails a month. Standard is $29/month for 500 responses, Advanced $97/month for 2,000, and Ultimate $194/month for unlimited responses plus 200 AI analysis credits. Annual billing takes 25% off. API and MCP access begin at the Advanced tier, not on Standard.
Use tool ↗The reason to use a post-purchase survey tool rather than a general survey builder is placement and plumbing, and Zigpoll does both: it fires at checkout when intent is highest, and it writes answers back as customer attributes your email and support tools can segment on. The AI summarisation of free-text is the part that saves real hours once volume climbs. Response-count pricing is the thing to watch — a busy store blows through the Standard tier's 500 a month quickly.
Watch out: The free Lite tier pauses surveys the moment it hits 100 responses in a month, which means silent data loss for the rest of the month unless you are watching the quota.
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