PolyAI
Verified Oct 16, 2026 ActiveEnterprise voice agents that resolve customer calls end to end
Listed on EffectHub ·
Pricing
- Pricing model
- Contact sales
No public price list; sold via sales-led enterprise contracts after a demo.
Use tool ↗About PolyAI
PolyAI builds phone-channel voice agents that authenticate callers, take bookings, handle billing questions and complete multi-step workflows against back-office systems rather than just routing to a human. Deployment happens through a low-code Agent Studio or a developer kit, and the company runs its own conversational model trained on enterprise call data. It is sold as an enterprise contract with compliance coverage including SOC 2, HIPAA, GDPR and PCI DSS.
- Platforms
- Web · API
- API
- Yes
- Last verified
- Oct 16, 2026
Verified sources
- Enterprise voice agents for booking, billing and support; Agent Studio plus ADK developer kit; SOC 2, HIPAA, GDPR, PCI DSS; pricing via sales contact onlypoly.ai ↗
- PolyAI founded 2017, headquartered in London, raised $86M Series D at a $750M valuationforbes.com ↗
Is PolyAI legit?
We don’t label tools safe or unsafe. Below are the records we checked ourselves, each with the date we read it.
- Domain registered
- Dec 15, 2017 (8 years ago)Registry record (RDAP), registrar 101domain GRS Limited, looked up Sep 6, 2026
- TLS certificate
- Issued by Let's Encrypt, valid until Jan 2, 2027Seen in our own connection to the site on Oct 16, 2026
- Last checked
- Oct 16, 2026The site answered
- On the market since
- 2017The vendor's own material, read by us
- Operated by
- PolyAI Ltd, United KingdomOur research, card verified Aug 16, 2026
Pros & cons of PolyAI
This is contact-center infrastructure for companies with call volume measured in millions, not a tool you sign up for on a Tuesday. If you cannot dedicate integration engineering and a multi-month rollout, pick a self-serve voice platform instead.
Pros
- Genuinely transactional: authentication, payments and bookings, not just FAQ answering
- Proprietary in-house model rather than a thin wrapper over a general LLM API
- Agent Development Kit gives engineering teams real control beyond the no-code studio
- Named enterprise references across utilities, banking, healthcare and hospitality
Cons
- Zero pricing transparency — every evaluation starts with a sales call
- Implementation depends on integrating your CRM, telephony and back-office systems
- Overkill for anything below serious call volume
- Voice-first positioning means it is not the obvious choice for omnichannel text support
Best for
- Large hospitality, utility, banking and retail operations replacing IVR trees on high-volume lines
- Regulated industries needing SOC 2, HIPAA, PCI DSS and GDPR coverage on voice
- Multilingual contact centers spanning dozens of markets from one agent design
Not for
- SMBs or startups — there is no self-serve entry point and no published price
- Teams wanting to launch a voice agent this week
- Text-only chat deflection, where cheaper chatbot platforms are a better fit
Watch out: Total cost is not just the licence — the real spend is the telephony and back-office integration work needed before the agent can complete a transaction rather than just talk about one.
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