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Enterprise voice agents that resolve customer calls end to end
PolyAI builds phone-channel voice agents that authenticate callers, take bookings, handle billing questions and complete multi-step workflows against back-office systems rather than just routing to a human. Deployment happens through a low-code Agent Studio or a developer kit, and the company runs its own conversational model trained on enterprise call data. It is sold as an enterprise contract with compliance coverage including SOC 2, HIPAA, GDPR and PCI DSS.
No public price list; sold via sales-led enterprise contracts after a demo.
Use tool ↗This is contact-center infrastructure for companies with call volume measured in millions, not a tool you sign up for on a Tuesday. If you cannot dedicate integration engineering and a multi-month rollout, pick a self-serve voice platform instead.
Watch out: Total cost is not just the licence — the real spend is the telephony and back-office integration work needed before the agent can complete a transaction rather than just talk about one.
Side-by-side fact sheets against the competitors our research names — pricing, platforms, API and both verdicts on one page.
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