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Answers a medical or dental practice's phones and texts, books patients and checks insurance
OpenCall runs the front-desk phone line for healthcare practices. It takes inbound calls and texts, handles patient intake, books and reschedules appointments, verifies insurance and triages what needs a human, writing the result into the practice management system rather than into a separate inbox. Dentrix, Athena, Eaglesoft, eClinicalWorks, Cloud9 and Dolphin are named among the integrations, alongside Google Calendar and Gmail. The vendor says the system handles more than 70 percent of inbound calls without a person. Pricing is published per location rather than per seat, but the site's only route in is a booked demo. The company describes itself as created in San Francisco.
Per location, per month: Voice AI at 450 dollars with unlimited inbound calls, Voice plus SMS at 650 dollars adding two-way messaging. The full platform, which adds outbound campaigns and dedicated support, is quoted per location.
Use tool ↗A voice agent narrowed to one job — the healthcare front desk — and the integration list is what makes that narrowing pay off, because appointments and intake land in Dentrix or Athena instead of in a transcript someone has to retype. Per-location pricing is published, which is unusual in this segment. It is also expensive per site, the claimed metrics are vendor figures with no independent backing, and there is no self-serve route in.
Watch out: A phone agent taking patient details is handling protected health information; get the business associate agreement and retention terms in writing before it goes live.
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