Otter.ai vs Supernormal

Two fact sheets from our own research, side by side — pricing, platforms, API access and status re-checked by us rather than quoted from the vendors.

The short answer

Entry price: Otter.ai from $8.33/seat/mo, Supernormal from $20/mo — different billing units, so no direct winner
Free plan: Both have one
Public API: Otter.ai has one; not confirmed by us for Supernormal
Higher Trust score: Otter.ai — 94 vs 79 for Supernormal
Best fit: Otter.ai: Teams that live in Zoom, Meet or Teams and want notes without a note-taker · Supernormal: Professionals who dislike bots joining their calls

From our own records as of each tool's last check. Anything we have not confirmed is left out rather than guessed. How we verify

Otter.aiMeeting transcription with per-plan minute and length caps

SupernormalBot-free meeting notetaker for Mac and Windows whose agents turn each call into follow-up work such as slides and spreadsheets.

Side by side

Fact	Otter.ai	Supernormal
Category	Meeting Assistants	Meeting Assistants
Pricing model	Freemium	Freemium
Starts at	$8.33/seat/mo	$20/mo
Public API	Yes	Not confirmed
Trust score	94 / 100	79 / 100
Platforms	Web, macOS, Windows, iOS, Android, Chrome extension, API	macOS, Windows
Company	Otter.ai	Supernormal
Launched	2016	—
Last verified	Oct 15, 2026	Oct 29, 2026

What our research says

Otter.ai

Still the default for English-language meeting notes, and the free tier is unusually usable. What determines the right plan is not features but the per-conversation ceiling: 30 minutes on Basic and 90 on Pro means a standard hour-long review truncates on the free tier and a workshop truncates on Pro. Pick the tier by your longest recurring meeting.

Pros

300 free minutes a month makes evaluation real rather than token
Annual Pro at $8.33 is roughly half the month-to-month rate
An MCP server is exposed from the free tier, so assistants can query transcripts without the paid API
Business removes the minute cap entirely rather than raising it

Cons

The API and webhooks require Enterprise, which is quote-only
Per-conversation ceilings (30 min free, 90 min Pro) cut recordings mid-meeting
Basic allows three file imports in total, not per month
Month-to-month pricing is roughly double annual at both self-serve tiers

Supernormal

Supernormal now suits people who want meeting notes without a visible bot and like the idea of an agent drafting the deck or sheet that follows the call. Teams that relied on its old bot, recordings or CRM and project-tool integrations lost them in 2026, and should compare Otter, Fireflies or Fathom first.

Pros

Desktop capture means no bot in the meeting
Agents act on follow-ups instead of just listing them
Unlimited seats on paid plans, sharing one credit pool
Notes private by default; MCP server for other tools

Cons

Recording and native integrations (Salesforce, HubSpot, Asana, Zapier and others) were retired in March 2026
Only 50 credits a month on paid plans, with the cost per task unpublished
Capture is limited to six languages

Which one fits

Choose Otter.ai if you need

Teams that live in Zoom, Meet or Teams and want notes without a note-taker
Accessibility use, where live captions matter as much as the transcript
Recruiters and researchers who need searchable interview records across a workspace

Choose Supernormal if you need

Professionals who dislike bots joining their calls
Small teams that want follow-up documents drafted from meetings
Users who meet in one of the six supported languages