Fathom
Still one of the most generous free notetakers we have looked at: unlimited recordings and transcripts with no paywall on the basics, and the paid tiers stay cheap for small sales teams. Since September 2026 Fathom belongs to Superhuman (the former Grammarly), so buyers signing annual contracts should expect the product to be pulled toward that suite. Teams that need deep revenue analytics are still better served by Gong-class platforms.
Pros
- Free tier includes unlimited recordings, transcripts and clips, which competitors gate
- Bot-free capture avoids the awkward third participant in the call
- Public API and MCP server on paid plans, plus native Claude and ChatGPT integrations
- Aggressive switching offers: free Business for Gong contract holders, 10 free nonprofit seats
Cons
- CRM sync is capped at three users per domain on lower tiers
- Team and Business both require two seats, so a solo user pays the $20 Premium rate
- Business costs $34 per user on monthly billing, $25 only when paid annually
- Account-wide Ask Fathom search is still marked beta and has lookback limits by tier